A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team always seeking new possibilities and dedicated to creating the world's leading AI-powered cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts ensuring exceptional client experiences with a focus on delivery excellence and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings now part of IBM which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security enhancing IBM's cloud solutions to ensure enterprises achieve efficiency security and scalability in their cloud journey.
IBM is looking for a high-caliber customer facing engineering professional to join its Support Engineering team. This is an exciting opportunity to join a small team and have a direct impact on IBM’s fast growing business. This highly visible position will be an integral part of both the support engineering and Vault Enterprise teams.
Reporting to the Senior Manager Support Engineering the Support Engineer - Vault will troubleshoot complex issues related to Vault and Vault Enterprise and independently work to find viable solutions. The Support Engineer will attend customer meetings as needed to help identify debug and resolve the customer issue and is expected to be a liaison between the customer and engineering team.
· Strong customer management skills and enterprise-level support experience.
· Proficient in working within Linux-based environments.
· Experience with Cloud providers (AWS Azure GCP) & cloud native landscapes
· Experience in basic network troubleshooting and commands.
· Strong understanding of Docker and Kubernetes.
· Good understanding of SSL/TLS and OpenSSH.
· Certification in HashiCorp Vault Associate or equivalent knowledge would be a plus.
· Administrator level certification in Azure Aws GCP or Kubernetes would be a plus.
· Security inclined with an interest in identity access & secrets management.
· Experience in authentication protocols such as OIDC LDAP