Support Engineer, Tier 3

CX | Databases | C# | Node.js | Java | REST API

Are you a highly motivated individual with a passion for technology, problem-solving, and exceptional customer service? If so, keep reading, because we have an exciting opportunity
for you.

Ringba is actively seeking a Tier 3 Support Engineer to join our dedicated support team. Our mission is to empower our clients with top-tier support, helping them overcome
challenges and providing a remarkable customer experience. We're open to candidates from anywhere in the world, as long as you possess a strong commitment to learning and a
customer-centric approach.

This role is tailored for technically savvy individuals who are eager to engage with customers and resolve complex issues. You'll need excellent organizational, technical, and
communication skills. Proficiency in databases, JavaScript, and REST APIs is a must. If you also bring a background in engineering, automation scripting, and problem-solving abilities,
it's a significant plus. Previous exposure to lead generation, performance marketing, Kibana, Opensearch, ad tech, or telco systems is an added advantage.

At Ringba, our support team has consistently earned industry accolades for the past two years. Our secret? Putting our clients at the forefront. Every member of our support team
has a strong foundation in development, engineering, or troubleshooting. We actively listen to our clients and provide tailored solutions that drive their business forward. While we do
handle customer communication and ticketing, our role goes beyond the surface. We deliver enterprise-level software to diverse companies, tackling intricate challenges on a
daily basis.

Joining Ringba means embracing a culture of personal and professional growth, with the autonomy to excel and no tolerance for corporate bureaucracy. You'll collaborate with
seasoned ad tech professionals and marketing experts to enhance our already successful product line.

Please note that we are exclusively interested in recruiting high-performing, detail-oriented, responsible, and committed individuals who are dedicated to excellence. Our selection

process is rigorous because we believe in challenging our team members to  improve daily. If you thrive on challenges and consider yourself a highly motivated "A"
player, we welcome your application.

Why are we so discerning in our hiring? Because our team is the backbone of our success, and we're competing with industry giants. To maintain our winning streak, we can only
afford to have extraordinary people on board.

Being a part of the Ringba team provides opportunities for both personal and professional  growth, accompanied by the trust and independence you deserve. We take care of our
team, and in return, we expect unwavering commitment to our mission and a dedication to delivering your best performance every day.
If you decide to apply, please be prepared for a thorough interview process involving multiple rounds of discussions with key members of our sales, support, engineering, and
leadership teams. In your first six months with us, you'll focus on interfacing with customers, handling chats, and managing tickets to master our industry and software
before progressing to client account management and software configuration.

What you'll do as a Tier 3 Support Engineer:
1. Collaborate closely with the sales and customer teams to address intricate, high-level problems and challenges.

2. Conceptualize and engineer sophisticated technical solutions to address real-world business needs.

3. Offer prompt assistance through live support chats and email communications, catering to the most complex customer inquiries.

4. Act as a technical expert alongside the sales team, providing advanced support and resolving intricate technical inquiries throughout the sales process.

5. Systematically document and analyze customer feedback, proactively identifying issues and areas for enhancement in the product and effectively communicating
these insights to the development team.

What you need to excel in this Tier 3 Support Engineer role:

1. Proficiency in English, with the ability to communicate effectively and comprehensively.

2. Exceptional proactive communication skills, ensuring that complex technical matters are conveyed clearly and precisely.

3. Strong aptitude for problem-solving, potentially driven by a passion for tackling intricate puzzles.

4. A deep-rooted desire to deconstruct and comprehend the inner workings of complex systems.

5. Unwavering focus and motivation to pursue continuous learning, particularly in the realm of advanced technical support.

Bonus Points:
1. Proficiency in Opensearch and Kibana, with a proven track record, is highly advantageous.

2. Previous experience working remotely, showcasing your ability to excel in a remote work environment.

3. Extensive experience with Amazon Web Services (AWS) and a solid understanding of its ecosystem.

4. Proven expertise in effectively interfacing with customers, ensuring a high-quality customer experience.

5. A strong background in object-oriented programming, demonstrating your technical prowess in this area.

6. Possession of a degree in an analytical field such as computer science, biology, architecture, engineering, or a related discipline, offering a robust foundation for
advanced support engineering.