Support Specialist - Agency Administration

Job Description

Are you ready for a new career with an insurance industry leader?

American Income Life is seeking an experienced and self-motivated Support Specialist to join our Agency Administration team at our corporate location in Waco, TX. You'll have the opportunity to grow your career while developing personally and professionally.

We offer a competitive salary with a great benefits package, including a pension retirement plan, medical, dental, and vision health plans, paid time off, and other career development opportunities.

Come join our team!

As an Agency Administration Support Specialist you will:

• Extract and/or compile statistical data from various established databases, sequel tables and resources to create and maintain weekly, monthly, quarterly, and annual reports, ad-hoc reports, and summary recaps for management.
• Create databases, forms, tables, spreadsheets, etc. to efficiently and accurately track assigned reports and/or tasks.
• Work with team members to generate and share ideas for best methods of generating reports and recaps that are the most efficient and accurate for reporting/tracking purposes. Offer ideas and feedback to help overall departmental workflow and productivity.
• Write and maintain detailed written procedures for all tasks performed.
• Cross-train with other team members to cover each other during vacations and absences.
• Establish and maintain familiarity with a large volume of statistical company data and assist in maintaining the integrity and security of the da
• Learn agent routing and how agent data is provided to the field force.
• Be accustomed to handling sensitive, confidential records and effectively communicating information directly (verbally and through email) with agents/SGAs/Directors/top level executives/unemployment agencies/legal counsel, etc.

Required Skills

Knowledge, Skills & Abilities:

• Advanced Microsoft Excel skills.
• Able to create pdf format reports.
• Very detail-oriented and understands cross-verification of data
• Excellent problem-solving and trouble-shooting skills and able to independently research answers and solutions for challenging tasks and assignments including agent routing questions regarding policyholder information
• Willing to share ideas and skills in a team environment so that all team members can improve departmental productivity
• Able to remain focused on repetitive or routine tasks
• Able to remain focused in a face-paced environment
• Able to multi-task and easily adapt to changing priorities and/or deadlines
• Able to work independently or in a group to accomplish tasks
• Excellent verbal and written communication skills
• Self-motivated quick learner
• Excellent mathematical and analytical skills (includes writing formulas to calculate growth, averages, etc.)
• Working knowledge of Microsoft Access.
• Reliable and predictable attendance of your assigned shift.
• Ability to work Full-Time and/or Part-Time based on the specific position for which you're applying.

Required Experience

Education and Experience:

• High School Diploma or equivalent.
• At least one year job - related experience.
• Insurance background a plus.