Support Specialist - Agency Administration - Hybrid

Job Description

Are you ready for a new career with an insurance industry leader?

American Income Life is seeking an experienced and self-motivated Support Specialist - Agency Administration to join our Agency Administration team at our corporate location in Waco, TX. You'll have the opportunity to grow your career while developing personally and professionally.

We offer a competitive salary with a great benefits package, including medical, dental, and vision health plans, paid time off, and other career development opportunities.

Come join our team!

As an Agency Administration Support Specialist you will:

• Extract and/or compile statistical data from various established databases, sequel tables and resources to create and maintain weekly, monthly, quarterly, and annual reports, ad-hoc reports, and summary recaps for management.
• Create databases, forms, tables, spreadsheets, etc. to efficiently and accurately track assigned reports and/or tasks.
• Work with team members to generate and share ideas for best methods of generating reports and recaps that are the most efficient and accurate for reporting/tracking purposes. Offer ideas and feedback to help overall departmental workflow and productivity.
• Write and maintain detailed written procedures for all tasks performed.
• Cross-train with other team members to cover each other during vacations and absences.
• Establish and maintain familiarity with a large volume of statistical company data and assist in maintaining the integrity and security of the da
• Learn agent routing and how agent data is provided to the field force.
• Be accustomed to handling sensitive, confidential records and effectively communicating information directly (verbally and through email) with agents/SGAs/Directors/top level executives/unemployment agencies/legal counsel, etc.

Required Skills

Knowledge, Skills & Abilities:

• Advanced Microsoft Excel skills.
• Able to create pdf format reports.
• Very detail-oriented and understands cross-verification of data
• Excellent problem-solving and trouble-shooting skills and able to independently research answers and solutions for challenging tasks and assignments including agent routing questions regarding policyholder information
• Willing to share ideas and skills in a team environment so that all team members can improve departmental productivity
• Able to remain focused on repetitive or routine tasks
• Able to remain focused in a face-paced environment
• Able to multi-task and easily adapt to changing priorities and/or deadlines
• Able to work independently or in a group to accomplish tasks
• Excellent verbal and written communication skills
• Self-motivated quick learner
• Excellent mathematical and analytical skills (includes writing formulas to calculate growth, averages, etc.)
• Working knowledge of Microsoft Access.
• Reliable and predictable attendance of your assigned shift.
• Ability to work Full-Time and/or Part-Time based on the specific position for which you're applying.

Required Experience

Education and Experience:

• High School Diploma or equivalent.
• At least one year job - related experience.
• Insurance background a plus.