System Service Representative Honolulu, Hawaii

Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

Your Role and Responsibilities

IBM seeks to hire a Systems Services Representative for the Honolulu, Hawaii area. This role is for an individual contributor responsible for on-site installation, maintenance, and repair of IBM and MultiVendor systems and components, including hardware, networking products, software, and operating systems in a data center environment. They could be responsible for IBM zSeries and IBM Power Servers, IBM Storage Products, Intel Servers, Networking and Storage products. They are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. They advise clients of preventive maintenance, configuration, operation, and environmental factors that may impact product performance or impair the client's IT operation. They may also perform services activities such as system assurance, systems-level problem determination, discontinuance, and relocation of IBM and non-IBM systems and products. They are accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until they are fixed. There will be times traveling out of state to support other clients and your peers will be required. An in-depth background verification/check is required by the client(s) to be onboarded and gain access to their facility. This will be cause for dismissal if not cleared by the customer background check process to work at the account.

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• Valid drivers license
• Reliable vehicle
• English speaking
• Technical aptitude
• 1+ years of experience
• Effective communications
• Team player
• Problem solver
• Interpersonal skills
• Technical skills

• Experience in hardware support of IBM/OEM servers, networking and storage products.
• Self starter
• Organizational skills
• Time management skills
• Flexible and adaptable to the needs of the business
• Technical excellence