Introduction
BM seeks to hire a Systems Services Representative for the Nashville TN area. This role is for an individual contributor responsible for on-site installation maintenance and repair of IBM and multi-vendor systems and components including hardware software and operating systems in a data center environment.
Your role and responsibilities
This role is for an individual contributor responsible for on-site installation maintenance and repair of IBM and multi-vendor systems and components including hardware software and operating systems in a data center environment.
Required education
Technical Diploma
Preferred education
Associate's Degree/College Diploma
Required technical and professional expertise
- Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply this knowledge appropriately to diverse situations.
- This is a field-based/mobile position that requires frequent travel by car to client sites across the Nashville TN area. As such the work location is considered Nashville TN.
- Must possess a valid driver’s license and must have reliable vehicle.
Preferred technical and professional experience
- Identifies key aspects of problem-solving techniques used in own area Utilizes accepted procedures for problem analysis and resolution
- Describes problem reporting and escalation practices
- Explains the value of a disciplined approach to problem solving
- Uses fact-finding techniques and diagnostic tools to identify problems Identifies and documents specific problems and resolution alternatives
- Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution
- Develops alternative techniques for assessing accuracy and relevance of information
- Examines a specific problem and understands the perspective of each involved stakeholder.