Systems Engineer I - Identity Access Management (IAM)

Come build the next-gen fintech at Zelle®, where we're relentlessly focused on empowering prosperity in all its forms.

From fast money movement for over 100 million people who can access Zelle® directly through their banking app to new account opening and beyond - we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we're only getting started.

With a new, state-of-the-art HQ opening this year in Scottsdale, AZ - plus growing presences in San Francisco and Chicago - we're entering our next big chapter.

Make your mark on what's next in fintech with Zelle®.

Overall Purpose

This position performs installation, system administration, and integration tasks for the EWS Identity Governance and Administration platform. This position also defines, creates, and maintains workflow processes required to manage all identities management within EWS. Works with external vendors and internal teams.

Essential Functions

• DevOps support for Identity Governance and Administration solution to include Incident and Request management.
• Provide basic administration and support for current onboarding/offboarding activities such as add/delete/move identity accounts
• Recommend system development tasks to include design, build, integration, and formal testing of IGA platform integrations.
• Create and maintain policies and technical documentation to ensure efficient planning and execution.
• Create and maintain comprehensive documentation of best practices for all implemented system configurations.
• Represent their team in ensuring that best practices and consistent methodologies are considered.
• Provide routine technical software support, including evaluation, installation, configuration, and on-going support.
• Provide required reporting and analytics information as needed
• Participates with other technical team members and departments to recommend solutions and resolve priority issues in timely manner.
• Interact with multiple internal customers and external vendors and partners to provide quality customer service.
• Participate in 24x7 on-call rotation and act as escalation point.
• Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.

Minimum Qualifications

• Education and/or experience typically obtained through completion of a bachelor's degree.
• Minimum 1 - 2 years knowledge and basic understanding of the following disciplines:
  • Managing Active Directory environments in a multi-domain model
  • User and Group Management following recommended practices in an Active Directory environment following least access privileges.
  • Exposure to global security standards such as PCI
  • Strong focus on providing the best User Experience (UX)
  • Network troubleshooting (e.g. TCP/IP, DNS, server ports, switches/routers, firewalls)
  • Designing and implementing security solutions inside and across secure networks
  • Collaboration tools such as Zoom, MS Teams
  • Scripting knowledge such as PowerShell, Python, Bash
  • Ability to understand and modify XML/AML
• Aptitude to learn new technologies and maintain industry knowledge.
• Good problem solving and/or troubleshooting skills and ability to provide clear instructions.
• Ability to contribute in a fast-paced environment.
• Excellent interpersonal skills and highly customer oriented.
• Good written and verbal communication skills.
• Must be US Citizen or US National only.
• Background and drug screen.

Preferred Qualifications

• Experience in cybersecurity and Information Security
• Demonstrated experience in a medium to large scale enterprise.
• Saviynt Administration and/or Implementation experience

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage - Competitive medical, dental, and vision plans as well as pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 5% deferral immediately upon eligibility.
• Parental Leave - 12 weeks paid leave plus access to Maven Maternity
• Paid Time Off - Unlimited Time Off* starting on Day 1, plus 11 paid company holidays
• Employee Assistance Program - Resources and tools to help you and your family find a solution to whatever life throws at you.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest.

*Unlimited Time Off available to regular, full-time exempt roles only. Our team can share more during the interview process!

Early Warning Services is an Equal Opportunity employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, religion, religious creed, ethnicity, ancestry, national origin, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, citizenship, ancestry, disability, veteran status, genetic information or any other characteristic protected by law.