Systems Ops Administrator

See yourself at Twilio

Join the team as Twilio’s next Salesforce Systems Ops Administrator.

About the job

This position is needed to provide operational and technical Salesforce support to North America and Latin America Sales organizations. The role ensures Salesforce CPQ OLM and multiple Salesforce instances run efficiently supporting business processes with high process integrity and stability .

Responsibilities

In this role you’ll:

• Manage Salesforce user setup roles profiles permissions and security settings.

• Oversee Salesforce case management ensuring SLAs and response times are met.

• Maintain page layouts workflows validation rules and approval processes.

• Serve as the escalation point for advanced Salesforce user requests.

• Troubleshoot and resolve CPQ and multi-instance Salesforce issues.

• Configure and maintain Salesforce CPQ (catalogs pricing discounting approvals).

• Support OLM processes including orders renewals cancellations and billing triggers.

• Ensure synchronization of Salesforce data with ERP/Billing systems.

• Collaborate with Sales Ops Finance IT and Product teams.

• Recommend process automation and continuous improvement.

• Support UAT deployments and develop user training materials.

Qualifications

Twilio values diverse experiences from all kinds of industries and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

* Required :

• 3+ years’ experience as a Salesforce Administrator (Sales Cloud).

• Salesforce Administrator certification (ADM-201).

• Strong expertise in Salesforce CPQ administration and configuration.

• Understanding of Salesforce data model sharing rules and security.

• Experience troubleshooting complex integrated system issues.

Desired :

• Salesforce CPQ Specialist certification.

• Experience with Salesforce Revenue Cloud Billing or ERP integrations.

• Knowledge of Apex Flow SOQL and advanced automation.

• Strong analytical and problem-solving skills.

• Excellent communication skills for technical and non-technical audiences.

Location

This role will be remote and based in Colombia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role approximately 5% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits including competitive pay generous time off ample parental and wellness leave healthcare a retirement savings program and much more. Offerings vary by location.