Team Head of CRM and Advisory Europe

Company Description

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.

We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Job Description

• Line Manager of the European CRM and Advisory Team
• Reports to the Head of Banking Core EU
• L3 support of the application and Modules in the responsibility of CRM and Advisory of all European SaaS customers (excluding Switzerland and Liechtenstein)
• Owns all related regional Avaloq customization solutions 
• Defines together with the Domain Scrum Master and the team the work model (agile vs. non-agile) for the team
• Facilitates team meetings in order to meet the requirements of the customer, the Avaloq organization and if applicable the Agile setup
• Provides technical teams for dedicated strategic projects, customers and squads in the region
• Integrates external resources necessary to fill the positions/capacity required to fulfil its mission
• Responsible for the capacity planning and the ramp up of the team

Qualifications

• Strong proven track record of the full development life cycle over the technical components/modules of core banking system (ideally Avaloq) implementations.
• Experience in the financial industry and familiar with financial regulations as MIFID, FIDLEG, ESG also FATCA.
• Experience setting up advisory propositions systems
• Experience as a line manager and in managing Third Party Supplier and/or External Providers.
• SaaS experience is a plus.

Additional Information

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.