Team Lead/Assistant Manager - Infosys BPM à Marseille

Infosys BPM is looking for Team Lead for its customer project i n Marseille .
Location: Marseille

You'll have the opportunity to collaborate with the best talent in the industry to create innovative, high-quality solutions that meet our customers' needs.

Background & Activities
Infosys teams are multidisciplinary (multi-technology, functional and technical areas), global (local and offshore) and multicultural: you will work exclusively in an international context, mainly in English

Key responsibilities:

• Know employees (strengths and weaknesses, hobbies etc.)
• Conduct regular 1:1 meetings with employees (monthly) and career conversations (biyearly)
• Set clear expectations / goals / objectives, monitor the progress and give actionable feedback (conduct employees progress review)
• Manage Employee satisfaction & engagement
• Responsible for closely working with Ex-Situ/Nearshore /In-Situ teams

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• Act as a point of contact for general support and issue resolution within the team
• Motivate the team to meet and exceed SLAs
• Deploy and monitor process controls, quality assurance plans and risk mitigation initiatives
• Identify transformational initiatives
• Increasing team competences by continuous upskilling and cross-training
• Facilitate and/or participate in team and customer meetings
• Maintain positive relationships with all stakeholders

• Minimum 3 years of leadership experience in a similar position Order Management area
• Customer orientation and experience in maintaining relationships with stakeholders
  Very good communication skills
  Ability to make decisions and improvements
• Highly developed organizational & time management skills
• Fluent English and French
• Professional experience in a corporate environment is more than welcome

• Work for the prestige Client Logo
• Career in the multinational company
• Unique opportunity to take part in international projects and gain experience with various businesses
• Set of social benefits to choose from
• Salary adequate to your competencies
• Training program