Team Lead, Legal Operations

• Be a people manager, be responsible for development of the team members and ensure the team service level standards are met.

• Liaising with internal stakeholders such as compliance, risk and customer service teams and management within business units.

• Assist in overseeing responses to inquiries from legal authorities and legal representatives from all around the world and assist in implementing process enhancements to improve efficiency.

• Can exercise independence of judgment and autonomy.

• Acts as subject matter expert (SME) to stakeholders and/or other team members.

• Prepare metrics and progress reports.

• Liaising with internal stakeholders such as compliance, risk and customer service teams ensuring all queries are dealt with in a professional manner and escalating where appropriate.

• Maintaining a working knowledge of company products to effectively communicate with external stakeholders.

• Creating and maintaining strong relationships with company partners and external stakeholders.

• Support the enhancement of our Legal Operations function.

• Manage or participate in specific projects which may arise from time to time.

• A degree in law / compliance / a related field which demonstrates critical thinking.

• Proven people management experience with the ability to see the big picture without losing attention to detail.

• Strong communication, planning, and organisational skills.

• Excellent communication and writing skills, and are detailed-oriented.

• Ability to work independently and as part of a team.

• Comfortable working in a fast-paced, dynamic environment with changing priorities.

• Strong people skills: Ability to navigate difficult situations and stay calm under pressure.

• Solutions mindset: passionate to find the right solution and resolve the issue.

• Excellent time management: ability to multi-task to solve issues while managing time.

• Quick learner: ability to ramp up quickly and act on feedback constructively.

• Willingly to work on a rotational shift to support 24x7 operations.

• Willing to work in Tun Razak Exchange (walking distance from MRT TRX).

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