Team lead, Scaled Sales - SMB

Working at Atlassian

Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Are you ready to take on a leadership role and make a significant impact on accelerating growth within the SMB segment? We are seeking a Team Lead who can build, develop, and empower a team of Scaled Sales Associates. As the Team Lead, you will play a crucial role in nurturing a high-performance environment focused on customer growth within small and medium-sized businesses (SMBs). Join us in our mission to deliver a phenomenal experience that everyone wants to engage with, where our product and digital journey are so intuitive that nobody needs assistance.

You will report to the Global Manager of SMB Scaled Sales.

This is a remote job supporting the APAC region.

Responsibilities:

• Drive sales and revenue growth by leading a sales-driven team of Scaled Sales Associates dedicated to growing accounts within the SMB segment through different channels (chat, phone, zoom & email).
• Develop and implement sales strategies to achieve team targets.
• Coach, motivate, and inspire team members, providing ongoing development to enhance their sales skills and performance.
• Monitor sales metrics, track team performance, and provide regular reporting to senior leadership.
• Collaborate with marketing, growth, and product to align efforts and maximize customer satisfaction, growth, and retention.

In this role, you'll get to:

• Use your strong background in managing B2B customer service and sales teams to manage the SMB Scaled Sales Associates focused on landing and expanding Atlassian products across SMB
• Display infectious energy for the customer experience, as well as empathy and a positive attitude for customer concern and growth
• Expertly voice your opinion to make things better and take action while coaching your team to improve their skills in managing a high volume of leads and opportunities of various sources and sizes through different channels (chat, phone, zoom & email)
• Work collaboratively with a geographically dispersed team
• Be flexible enough to adjust on the fly as things change

Your background

• Minimum of 3+ years of leadership experience leading a SaaS sales team
• Proven track record of meeting or exceeding performance targets
• Experience managing a high volume of leads and opportunities of various sources and sizes through different channels (chat, phone, zoom & email)
• You have a do-it-right mentality with a customer-centric mindset

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefitsto learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.