Team Lead, Technical Projects Consulting

About Us: 

DelCor Technology Solutions, a privately held consulting firm based in Silver Spring, MD, has been providing technology consulting and IT support to associations and nonprofits for more than 35 years. Our success has been driven by our unmatched dedication to our clients and our goal to be an ideal workplace for our employees. 

We admit, we’re not shy about what makes us special. We have an outstanding team comprised of highly qualified and motivated individuals who really know their stuff. We’re intimately familiar with the 501(c) community, which allows us to truly understand our clients’ needs and objectives. 

At DelCor, we’re focused on building long-term relationships both with our clients and among our staff. While our team has the technical chops to get any project done, what sets us apart is our ability to merge customer service with technical know-how. We bring our DelCor values to every client, project, meeting, and event.  

In the association space we’re known as the people who offer technical expertise and strategic guidance, but as a team we like to get together and work on community projects, have baking competitions, or even jump out of airplanes—don’t worry, that’s not a hiring requirement.  

About the Role: 

We seek an experienced Technical Team Lead to oversee our Technical Projects Consulting team. In this hyrbrid role, you will ensure all internal processes and procedures are followed, manage staff-related functions, and provide senior technical expertise on projects, systems, methods, and procedures that will deliver world-renowned client satisfaction.

Key Responsibilities:  

• Partner with the Director of Technology Consulting to manage staff coaching, training, performance development, hiring, and terminations 
• Lead the Technical Projects Consulting team 
• Conduct high-level analysis of systemic issues and identify best practices for the team 
• Develop project plans that merge customer requirements with company goals 
• Coordinate client and technical personnel during all project phases 
• Perform technical implementations/configurations of typical infrastructures 
• Review projects weekly to ensure budget, time, and customer service commitments are met 
• Monitor project progress to ensure technical work meets the highest level of quality 
• Identify issues/problems and associated resolutions and timeframes 

Preferred Experience/Training: 

• Minimum of five years of management experience in the IT field 
• Strong technical skills in new laptop setups, 365 migrations, SharePoint Online migrations, firewall configurations and installations, office moves, network switch setups, and wireless access point setups 
• Overarching understanding of Project Management processes, strategies, and methods for IT Projects 
• Ability to manage and write processes and procedures surrounding best practices 
• Excellent communication skills with clients and across all levels of the organization 
• PMP and ITIL Certifications are a plus

Our Exceptional Benefits and Perks 

Becoming part of the DelCor team means joining a culture that truly values and respects your contribution. We know that our decades of success wouldn’t be possible without staff who feel supported and emboldened to be creative in their work.   

We've carefully curated a suite of benefits and perks designed to support and reward our valued employees: 

• 17 Days of PTO in the First and Second Years 
• PTO Increased to 23 Days After Two Years 
• 10 Federal Paid Holidays and 1 Floating Holiday 
• Charity PTO Day 
• 401k Savings Plan + Matching 
• $35 Monthly Cell Phone Benefit 
• $300 Work from Home Stipend for New Employees 
• Health, Dental, and Vision Insurance 
• Company-Sponsored HRA Plan 
• Paid Parental Leave 
• Mileage Reimbursement 
• Professional Development and Certification Reimbursement and Recognition 
• Employee Referral Program 
• Short-Term and Long-Term Disability Costs Covered 100% by DelCor 
• Employee Assistance Program 
• Bereavement Leave 
• Family and Medical Leave 
• Optional Critical Illness, Accident and Injury, and Hospital Indemnity Benefits 
• $25,000 Life Insurance Coverage