Team Leader - Pune

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Pre-Paid Card Operations - Disputes and Fraud Operations

• Good communication skills
• Attention to details
• Drive SLA performance for a team of 15 associates
• Computer Savy - MS office & Internet
• Good comprehension skills
• Willingness to work in shifts
• People management
• Client interaction

1. Managing Daily Operations
2. Managing team of upto 15 resources
3. Team mentoring & coaching individual associates who may fall below desired performance
4. Handle 1st level escalations on process issues that cannot be resolved by agents
5. Monitoring and ensuring closure of daily/weekly and monthly deliverables
6. Managing SLA, Daily Reporting, Agent's leave planning
7. Maintain a strong knowledge of products and services for customers that we are servicing
8. Monitor random calls/cases to improve quality, minimizing errors and track operative performance
9. Continuously contribute towards process improvement

Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.