Team Leader - Technical Customer Support

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a 'Best Place to Work' and offers great benefits and perks - like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

We're looking for an engaging and committed Team Leader to join our Customer Support Team in St Leonards, Sydney.

About Stryker

Stryker is one of the world's leading medical technology companies and together with our customers, is driven to make healthcare better.

Stryker offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

The Role

• Provide leadership, management and development to the Customer Support team
• Allocate work effectively as per business needs and act as an escalation point for complex customer issues
• Initiate, lead and drive initiatives and process improvements within the Customer Support team
• Partner with various internal stakeholder groups across the business to drive customer centric solutions
• Intermittently step in to help the team work through the service queue and get on the phone to customers

As the Customer Support Team looks after Stryker products under repair & servicing, this is an onsite role at our St Leonards office.

Role Requirements

• 2+ years experience in a management/supervisory role or similar capacity
• Passion for leading and developing others
• Highly developed customer service skills and ability to problem solve
• Strong communication skills and ability to partner with a diverse range of internal and external customers
• Ability to constantly realign priorities with business needs
• Ability to work in a high technology environment (particularly JDE, Salesforce and Microsoft Office Suite)

Culture & Benefits

• Ongoing training and opportunities for career progression
• Paid Parental leave schemes
• Volunteer Day
• Engagement Day
• Onsite gym available in most offices
• Being part of one of the world's largest and most recognizable brands.
• Excellent team culture - we have fun whilst we work!
• A Leader who will support & guide you throughout your career
• Access to employee benefits including health care, financial wellbeing & insurance
• Access to our career and self-development program from day one
• Work with likeminded individuals who are driven by exceeding targets and improving patient outcomes!

To join, click 'Apply' now!

About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.