Tech Support Manager

Company Overview Alpha Surveillance is a leading provider of video surveillance technology, dedicated to delivering innovative security solutions that protect people and property. Our commitment to excellence and customer satisfaction sets us apart in the industry. Summary We are seeking an experienced and highly skilled Tech Support Manager to lead our technical support operations. This role requires a strong technical background, particularly in networking, and exceptional leadership abilities. You will oversee day-to-day support operations, guide and mentor team members, and ensure our customers receive outstanding service. Your contributions will be vital in maintaining our reputation as the first name in video surveillance. Responsibilities • Lead and manage the technical support team, providing guidance, training, and performance feedback. • Troubleshoot and resolve advanced technical issues, with a strong focus on networking. • Oversee and optimize support processes to ensure efficiency, quality, and quick resolution times. • Serve as the primary escalation point for complex customer issues. • Maintain clear, professional, and timely communication with customers and internal teams. • Monitor support metrics, identify trends, and implement improvements to enhance service delivery. • Coordinate with other departments to address recurring technical challenges. • Manage multiple priorities and tasks independently while ensuring deadlines are met. • Ensure documentation of processes, solutions, and best practices is maintained and up to date. Requirements • Proven experience in technical support and team management. • Strong networking skills, with a deep understanding of port forwarding. • Excellent communication skills, both written and verbal. • Strong organizational and multitasking abilities with a close attention to details. • Proven ability to work independently and lead a team effectively. • Familiarity with remote support tools and ticketing systems. Job Type: Full-time Pay: $65,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Vision insurance Work Location: In person