Technical Account Manager

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this era of and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities
This position provides the opportunity to work as part of the Expert Labs organization where you gain critical problem resolution skills while working with a team of experts to help resolve complex software and integration problems for our worldwide customers. This is a customer facing role that specializes in performing technical expertise-driven proactive guidance consulting and troubleshooting to help clients achieve business outcomes. You will analyze customer requirements and assist with technical solutions on different projects using different on-prem and cloud technologies. In addition the role will have a strong focus on growing skills in IBM growth strategy and vision of guiding customers on the AI Journey with Cognos Analytics and Watsonx technologies.

Required Technical and Professional Expertise

• 5 Years minimum Cognos Analytics experience
• Analyze technical requirements and recommend solutions
• Client Relationship Management
• Strong analytical skills
• Strong communication and client-facing skills

Preferred Technical and Professional Expertise

• IBM Certified Developer – Cognos Analytics
• IBM Certified Cognos Administrator