Technical Account Manager

IBM • US Research Triangle Park

Company

IBM

Location

US Research Triangle Park

Type

Full Time

Job Description

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities
Are you passionate about helping clients achieve their business goals? Do you enjoy learning new technology and problem solving? Then IBM Expertise Connect Program is for you. We are looking for a highly experienced individual who can establish a trusting relationship with our clients. As a Technical Account Manager (TAM) you will develop a consistent long-term partnership with our clients to maximize their ROI in IBM products. You will have the opportunity to be a part of the Automation Expert Labs organization where you develop critical-thinking skills and work with Subject Matter Experts to resolve complex problems for our worldwide clients. In addition you will help drive delivery to leading-edge technology in the Journey to Cloud OpenShift Container Platform WebSphere Application Server Cloud Paks WebSphere Automation.
The Technical Account Manager has core responsibility in the following areas for Expertise Connect customers:
  • Provide a single focal point to customers and field personnel for helping the client:
  • Avoid problems (Preventive)
  • Avoid reoccurrence of problems after one has occurred (Proactive)
  • Lead coordination of current problems reduce the impact (mitigation) expedite resolution provide root cause and delivery of lessons learned (again proactive)
  • Provide Proactive Reports based on client needs/desires
  • Responsible for ensuring that all contract deliverables are provided
  • Where appropriate act as lead Project Manager or lead TAM across all business units
This position has the ability to travel to client site roughly once a quarter or twice a year.


Required Technical and Professional Expertise

  • Extensive technical experience supporting advising implementing and/or administration of WebSphere Application Server – being “hands-on” is a bonus.
  • Excellent problem-identifying skills able to solve them quickly and thoroughly using peers and internal resources as applicable
  • Excellent problem-solving skills able to pay attention to detail and the ability to help resolve technical issues.
  • Strong experience developing client relationships and advocating on behalf of your client for product issues or enhancements.
  • Ability to prioritize multi-task and perform effectively under pressure.
  • Excellent written and verbal communication skills across different departments and all levels of technical and management personnel.
  • Excellent time management organization skills and the ability to manage multiple complex high-priority tasks and situations across multiple accounts.
  • Ability to communicate effectively and experience in presenting technical topics.
  • Team player and willing to learn especially new technologies.


Preferred Technical and Professional Expertise

  • Experience with WebSphere Automation (WSA)
  • Experience with Transformation Advisor and migration tooling
  • Experience with Liberty profile and migration to Liberty from traditional WAS
  • Experience with Extreme Scale
  • Fundamental and/or strong knowledge in following technology & skills is an advantage. (Java Shell scripting Python Kubernetes Containers Perl etc. )
  • Strong experience managing large projects or client accounts. Project management or Agile certifications are a bonus.
  • Solid working knowledge of Hypervisors (VMWare etc) and virtualization layers / logical partitions management and administration.
  • Working knowledge of shell scripting Perl Python etc.
  • Working knowledge and usage of Cloud technology (AWS/IBM Cloud/Azure/Google).
  • Working knowledge of OS (Linux Windows Unix AIX)
  • Experience of concepts of AI and Machine Learning.
  • Strong interpersonal and negotiation skills allowing support of critical customer situations
  • Able to interpret and understand client’s business and technical needs.
  • Ability to bridge between the client’s technical needs/problem and IBM Lab/Development.
  • Ability to plan prepare and deliver knowledge transfer and enablement sessions specifically designed for their client.
  • Preferred to be located in RTP
Apply Now

Date Posted

12/05/2023

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