Technical Account Manager

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart sustainable energy system. From optimising renewable generation creating a more intelligent grid and enabling utilities to provide excellent customer experiences our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better more sustainable future.

Kraken Customer

What we do: build the most AI-driven innovative forward-thinking platform for energy management. From optimizing resources to delivering cost-effective exceptional customer experiences through advanced Customer Information Systems (CIS) billing meter data management CRM and AI-driven communications Kraken is powering the next wave of innovation in the energy industry.

Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future but build for it. Now.

As a Technical Account Manager you’ll lead strategic technical relationships with some of Kraken’s largest utility and energy clients. This is a high-impact role at the intersection of technology transformation and sustainability.

Work with the Client Partner and Client Engineering to drive deep technical engagement value realization and strategic alignment across your accounts through three core responsibilities:

- Executive Technical Relationships

- Kraken & Enterprise Architecture Technical Guid to Drive Value Realization

-Kraken Day-toDay Technical Experience Liaison and Advocate for the Client

Executive Technical Relationships

• Act as a trusted technical advisor and confidant to senior stakeholders like the CIO and CTO.

• Build and maintain strategic relationships with customer technology leaders in assigned accounts.

• Translate Kraken’s technical vision into outcomes that resonate with executive priorities.

• Serve as the primary technical liaison providing expertise guidance and support throughout the customer lifecycle.

• Participate in roadmap discussions executive briefings and planning sessions to ensure technical alignment at the highest levels.

Kraken and Enterprise Architecture Technical Guide to Drive Value Realization

• Provide deep architectural guidance to connect customer ecosystems with Kraken’s platform.

• Guide system design integrations and configuration aligned with both customer and Kraken architectural principles.

• Drive solution design that ensures scalability performance and long-term maintainability.

• Identify opportunities to unlock additional value through feature adoption platform capabilities and ecosystem fit.

• Provide regular reports and updates on project status performance metrics and potential improvements.

• Facilitate product rollouts upgrades and configuration changes for clients managing change effectively and minimizing disruption.

• Risk Management & Escalation - Identify risks within client accounts and develop mitigation strategies.

Kraken Day-to-Day Technical Expert Liaison and Advocate for the Client

• Be the hands-on technical presence that ensures customer success in the everyday.

• Triage and manage technical incidents in partnership with support and engineering teams.

• Guide configuration and usage decisions to ensure best practices and optimal performance.

• Provide hands-on support troubleshooting and technical insight to quickly resolve client issues.

• Manage co-development efforts and joint technical initiatives to address complex issues and ensure successful outcomes.

• Align product and customer roadmaps advocate for customer needs internally and provide feedback loops to product and engineering.

• Act as a product advocate gathering client feedback to influence product roadmap decisions.

What you'll need

• 5+ years in a customer-facing technical role such as Technical Account Manager Customer Success Engineer Solutions Engineer Enterprise Architecture or similar.

• Proven experience in managing and supporting technical implementations ideally in SaaS cloud services or IT environments.

• Strong technical background with knowledge of [e.g. cloud computing APIs databases Python Django etc].

• Industry experience in Energy & Utilities is highly desirable. Adjacent industries like telecommunications and infrastructure can also be considered.

• Ability to understand complex technical concepts and translate them into actionable insights for clients.

• Proficient in troubleshooting and problem-solving skills; able to navigate technical issues and provide prompt solutions.

• Analytical mindset with attention to detail and a proactive approach to identifying and solving problems.

• Customer and quality focus; highly effective at building and improving relationships Ability to thrive in a fast-paced dynamic environment and handle multiple priorities with a problem-solving client-centric mindset.

• Bachelor’s degree ideally in Computer Science Information Technology or a related field (or equivalent practical experience).

Kraken is a certified Great Place to Work in France Germany Spain Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site ( FR / EN ) to learn more about our teams and culture.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference please contact us at [email protected] and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people like women are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are if you like one of our jobs we encourage you to apply as you might just be the candidate we hire. Across Kraken we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race colour religion national origin age sex gender identity or expression sexual orientation marital or veteran status disability or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.

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