Technical Application Scientist II

Job Description

When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.

Location/Division Specific Information

The Technical Application Scientist II is part of the Life Sciences Solutions Group (LSG) which is one of six groups within Thermo Fisher Scientific and is an important contributor to the company's total value proposition. With an innovative and broad life sciences portfolio, a strong presence at bench, outstanding web and e-commerce channels, industry-leading on-site supply center coverage and one of the most technically experienced sales and support teams, LSG brings incredible core strength to the broader company.

Our company recognizes the importance of work-life balance and understands that different individuals have different preferences and needs when it comes to their work environment. As a result, we have implemented a flexible work environment that allows for a hybrid schedule. This means that employees have the opportunity to work both onsite in our office and remotely from their preferred location.

How will you make an impact?

The Technical Applications Scientist II takes ownership for providing pre- and post-sales technical support of Thermo Fisher Scientific Nalgene/Nunc consumer and laboratory plastics products directly to customers and field personnel, as well as relaying feedback to the organization.

What will you do?

• Provide technical support for Thermo Fisher Scientific laboratory plastics by answering customer technical inquiries. Inquiries may be received via telephone, email or web form
• Provide support on technical issues by using all available resources and collaborate with various experts within our organization to tackle issues or problems when warranted.
• Accurately record pertinent information from customer contacts in our Customer Relationship Management system and assist in the development of continuous improvement.
• Gather commercial and technological trends and convert them into technical tips, create FAQ's and work on troubleshooting guides.
• Recommend changes to our knowledge databases, websites, and other company-managed resources of technical information.
• Present technical updates to colleagues and contribute to our department meetings.
• Participate in frequent training on products and continuing education on our new applications and technologies.
• Participate in additional special team or individual projects.
• Perform other related tasks as opportunities arise.
• A minimum of travel may be required for the position.

How will you get here?

Education

Minimum Qualifications: B.S., B.A. or M.S. in life sciences or chemistry or a similar field.

Experience

• 2-10 years laboratory experience.
• Prior experience in customer service or a customer facing role is a strong plus.
• Fluency in English and French or Italian is a requirement. Additional languages are an asset.

Knowledge, Skills, Abilities

• Proven ability to quickly learn large amounts of new, complex technical information.
• Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues.
• Ability to balance multiple tasks while ensuring timely and accurate completion.
• Problem-solving abilities and a natural curiosity.
• Digital literacy, including spreadsheet, database, word processing and Internet applications.
• A minimum two-year dedication to Technical Support is required due to the extensive up-front training needed to fully support our expansive product line.