Technical Architect (services division)

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Role workload and activities:

• Assist Sales team as required during presales for scoping, sizing, and design activities
• Influence the program strategy to gain 'buy-in' and build confidence, from stakeholders, program boards and executive teams as well as the program and technical teams
• Partner with customers to define and scope of a Dynatrace enablement goals, objectives, tasks and KPIs using our Goal Led Methodology
• Serve as SME on Dynatrace, industry techniques and best practices throughout the lifecycle
• Identify key “Business Modeling” integration opportunities, especially around Autonomous Cloud Enablement (ACE) related topics, with focus into embedding within current and new processes
• Document and package field experiences for the benefit of the customer as well as Dynatrace
• Effectively manage team relationships and promote cross-functional collaboration
• Define and deliver education sessions focused on Dynatrace software and AC enablement 

Skills:

• Able to formulate program strategies by evaluating options with a clear sense of priorities and risks. Manage information from multiple parallel work streams and integrate them to form an overall view
• Ability to simplify complex technical issues and tailor for the relevant stakeholder groups
• Skills to manage conflicting demands to achieve common goals with a ‘one team’ perspective
• A good understanding of business challenges within an organization and how to overcome them
• Ability to write or contribute to technical forums, white papers and blogs
• Years consulting experience with application-focused software requiring interactions outside of the data center (other APM tools; large packaged apps; not simply infrastructure)
• Clear examples of being self-directed and having managed all aspects of consulting and delivery engagements required
• Deep understanding of, and hands-on experience with, applications based on managed code application environments including specifically JEE, Microsoft .NET, Cloud, Ansible and Kubernetes
• Proven ability to lead, inspire, motivate, mentor and be approachable, honest and decisive

Added Information:

• This is a client-based role. Travel to client locations varies across EMEA. It is anticipated up to 75% engagements will be performed at client location.