Working in IBM Cloud gives you the platform to learn develop and utilize your skills everyday by working on the latest cloud related technology products and services. You'll be working in an environment where we understand how we can thrive best when we play to our strengths. That's why developing our people is key to our success the door is always open for those ready to advance their career. Curiosity and courageous thinking are both vital when working in IBM Cloud as we continue our dedication in guaranteeing that we are at the forefront of cloud technology. Our renowned legacy means we are leading the way in everything from analytics and security through to unmatched hardware & software designs. We provide our clients with the full end-to-end transformation as we build IBM's next generation cloud platform which is focused around delivering performance and predictability at a global scale. IBM's product and technology landscape includes Research Software and Infrastructure. Entering this domain positions you at the heart of IBM where growth and innovation thrive
As a Technical Content Professional you will create develop curate and analyze technical content for digital self-service products. This includes technical documentation UX content embedded assistance training blogging and support content delivered in various online and print formats. You will advocate for users during the engineering and design processes ensuring content is easy to find useful and current. Technical Content Professionals may specialize in UX content product documentation UI writing embedded assistance technical writing multimedia production visual design instructional design and digital learning.
Your primary responsibilities include:
- Evaluate contextualize and synthesize complex concepts and information to deliver content as AI-ready data.
- Develop the right type of content at the right for the right user. This might include online product help user guides API/SDK/CLI/Terraform reference docs multimedia content.
- Work closely with marketing design development and product management to contribute high-quality content in support of effective IBM Cloud user experiences.
- Research and understand user requirements
- Research and understand product features functionality and value
- Approach documentation from an end user usage scenario perspective requiring a strong sense of understanding of the product/service itself and ability to be hands-on to be able to document the user flows in a most appropriate and consumable manner with personal experience.
- Excellent writing and research skills
- Ability to apply progressive disclosure
- Ability to develop topic-based persona-driven content
- Knowledge of markup languages such as DITA or XML or in Markdown
- Knowledge of Agile or continuous delivery development environment
- Knowledge of version control or CMS systems or Git
- Ability to work independently while maintaining an extremely strong sense of responsibility and commitment to teamwork
- Zeal to explore and learn cloud services/products from an end user perspective
- English: Fluent
- Knowledge of cloud concepts and technologies
- Experience with AI-first content design and development
- Ability to implement a content strategy around both human and AI needs
- Understanding of how AI models work to craft clear input and evaluate output with critical judgement
- Persona-based prompt development for building and refining prompts to direct AI output toward specific content goals
- Experience with documenting APIs SDKs CLIs
- Knowledge of Markdown HTML 5
- Knowledge of GitHub
- Basic programming experience in any of the following languages: Java Ruby PHP Python Swift Go ObjectiveC Node