Technical Customer Support Specialist (APAC)

Loop Support • Asia Only/Oceania Only

Company

Loop Support

Location

Asia Only/Oceania Only

Type

Full Time

Job Description

Time zones: JST (UTC +9) CST (UTC +8) WIB (UTC +7) MMT (UTC +6:30) BST (UTC +6) NPT (UTC +5:45) IST (UTC +5:30) UZT (UTC +5) IRDT (UTC +4:30) GST (UTC +4) LINT (UTC +14) TOT (UTC +13) CHAST (UTC +12:45) LHST (UTC +10:30) AEST (UTC +10) ACST (UTC +9:30) ACWST (UTC +8:45) MART (UTC -9:30) NUT (UTC -11)

About Us:

At Loop we specialize in connecting businesses with exceptional customer support specialists. We believe in smart kind-hearted professionals who love to learn and grow. If you have a passion for helping others and a strong technical background we want to hear from you!


Responsibilities:

  • Respond to customer inquiries and troubleshoot technical issues via phone email and chat.
  • Provide detailed information about products and services.
  • Diagnose and resolve technical issues promptly.
  • Keep track of customer interactions and solutions and create helpful engaging content based on what users need and their feedback.
  • Maintain a positive and professional attitude with all customer interactions.

Qualifications:

  • Based in the APAC region. (Required)
  • Excellent written and verbal communication skills in English. (Required)
  • Stable internet connection and a reliable computer setup. (Required)
  • Previous experience doing technical support. (Required)
  • Previous experience in a startup environment or software company. (Preferred)
  • Ability to work independently in a distraction-free home office.
  • A positive and professional attitude with a customer-first mindset.
  • Strong problem-solving skills and ability to think on your feet.

Salary:


Starting at $20/hour


How to Apply: If you're ready to join a dynamic team and help deliver exceptional customer experiences for our clients we'd love to hear from you! Please submit your application through our Typeform at https://form.typeform.com/to/jW8mvscj#jobid=TCSS

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Date Posted

09/30/2024

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