Technical Delivery Lead

Lead the day-to-day technical operations of the salesforce support workstream including request triage/routing task delegation and ensuring SLA adherence. Review incoming tickets for completeness and technical feasibility ensure prioritization is aligned with business needs and route or scope work accordingly. Serve as the technical escalation point for complex issues raised by team members. Monitor work queues review ticket updates and drive accountability for timely and high-quality delivery. Own and improve support processes to streamline operations enhance response quality and ensure consistent timely delivery of Salesforce solutions. 5+ years of experience in Salesforce development platform administration or technical delivery roles Strong hands-on experience with Salesforce configuration (Flows validation rules etc.) Apex Lightning Web Components and platform tools Prior experience coordinating or leading Salesforce teams including triage delegation and delivery tracking Demonstrated ability to work across both support/ticket streams and project environments Experience managing SLA-bound work queues and balancing competing inbound requests Familiarity with integration concepts (AppExchange REST APIs middleware tools) and ability to troubleshoot data flows across systems Strong communication and documentation skills especially when working across distributed teams Comfortable working in Agile or hybrid delivery models with business stakeholders and technical partners Salesforce certifications such as Administrator Platform App Builder Platform Developer I or II Service Cloud Consultant Sales Cloud Consultant or similar Experience with Salesforce DevOps tools (e.g. Flosum Copado Gearset AutoRABIT) Exposure to related systems such as Certinia (FinancialForce) marketing automation platforms (HubSpot Marketo) or integration middleware (Boomi etc) Experience working in a follow-the-sun support model Strong understanding of Salesforce security permission models and best practices for enterprise platform governance Contribute to process improvements that reduce manual work increase ticket throughput and align with Salesforce best practices. Partner with the IT Compliance Manager to support SOX compliance efforts related to the Salesforce platform. Generate and validate user access and permissions reports as part of recurring audits and access reviews. Respond to audit requests and provide supporting evidence (e.g. change logs deployment records user access history) in a timely and accurate manner.