Technical Delivery Manager with Salesforce

We are looking for a Technical Delivery Manager with Salesforce to lead distributed Salesforce teams across locations in close collaboration with the onsite BAs, TPMs, DMs from the United States, Poland, and India. This role is perfect for someone who thrives in managing complex technical projects and navigating stakeholder relationships.

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Responsibilities

• Collaborate with onsite client stakeholders and technical team across multiple locations and vendors
• Ensure outstanding program outcomes through effective project management, cross-functional coordination, and communication
• Define and clarify project requirements by consulting with stakeholders
• Manage scope definition across the entire program
• Maintain program and project documentation
• Support software engineers, QA, product managers, and other teams to navigate the software project lifecycle
• Monitor project schedules, identify potential issues, and communicate these to stakeholders
• Oversee release schedules and milestones to maintain a high project velocity in a dynamic environment

Requirements

• Bachelor's degree in a technical field or equivalent practical experience
• Proven experience in managing Salesforce technologies
• Background in client interaction and leading project teams in an onsite-offshore engagement model
• Proficiency in Salesforce, especially Field Service Lightning and Service Cloud
• Expertise in CRM Sales, Customer Service functionality, and integrations with external systems
• Experience with software development and end-to-end program management involving multiple global engineering teams
• Capability to interact with engineering teams and participate in coding reviews using Salesforce core programming languages such as Vlocity, Apex, Visualforce, and Lightning Web Components
• Additional experience with HTML, XML, JavaScript, CSS, AJAX, SOQL, RestAPIs
• Skills in working cross-functionally within an integrated team of technical and non-technical members
• Strong ability to communicate technical concepts to non-technical audiences
• Excellent spoken and written communication skills

We offer

• We gather like-minded people:
  • Engineering community of industry professionals
  • Friendly team and enjoyable working environment
  • Flexible schedule and opportunity to work remotely within Poland
  • Chance to work abroad for up to 60 days annually
  • Relocation within our 50+ offices
• We provide growth opportunities:
  • Outstanding career roadmap
  • Leadership development, career advising, soft skills, and well-being programs
  • Certification (GCP, Azure, AWS)
  • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru
  • Language classes in English and Polish for foreigners
• We cover it all:
  • Stable income (Employment Contract or B2B)
  • Participation in the Employee Stock Purchase Plan
  • Benefits package (health insurance, multisport, shopping vouchers)
  • Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
  • Referral bonuses
  • Corporate, social and well-being events
• Please, note:
  • The set of bonuses might vary based on the role you apply for - specifics will be discussed with our recruiter during the general interview
  • We will reach out to selected candidates exclusively

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.