Technical Enablement Lead

*This position can be remote within the US*

What we’re looking for…

ScienceLogic is looking for an experienced leader for our Sales Enablement Instructional Design Team. In this role, you will be responsible for leading strategic development and measurement of all curricula, producing, and in some cases facilitating, a range of technical training programs for our customers and our sales organization. This role requires a passion for technology and training along with excellent communication and team collaboration skills. The successful candidate will be detail-oriented and able to drive multiple projects simultaneously, working with both SMEs and stakeholders throughout the organization.

Who we are…

The Sales Enablement team is comprised of several functions enabling our global organization: Project Management, Instructional Design, Knowledge Management, and Training Delivery. Our goal is to empower all employees within our global sales organization with the knowledge, skills, and tools to continuously deliver exceptional results to our customers. We value teamwork and collaboration to deliver engaging learning experiences and achieve significant business outcomes.

What you’ll be doing…

• Managing technical certifications for our flagship products: SL1 and Restorepoint
• Helping to shape the ongoing strategy and mission of the technical training programs
• Working with key customers and internal stakeholders (Sales & Sales Enablement, Product Engineering, etc.) to ensure accurate, effective training content
• Leading the design, development, and facilitation of new training materials including live sessions, interactive presentations, hands-on labs, scenarios, assessments, and innovative engagement experiences both live and virtual
• Customizing training for select customer groups as needed
• Creating and maintaining the technical training lab environment (sandbox)
• Building technical demos of product functionality for targeted use cases
• Analyzing and improving current processes for communicating and disseminating product changes to all portions of our sales organization
• Working with leadership to prioritize and continue to build out training programs based on identified needs
• Maintaining program schedule, performance, completion, and evaluation records, and performing LMS data input functions
• Determining the overall effectiveness of technical training programs by gathering and analyzing feedback and evaluation results, and making improvements as necessary
• Collaborating with Instructional Design team on ID concepts, ensuring alignment of materials with eLearning course content
• Engaging and supporting learners in their learning journey, for example by developing and maintaining FAQs, QuickStart Guides, feedback forums, troubleshooting, etc.
• Continuously improving own knowledge of ScienceLogic products

Qualities you possess…

• 10+ years’ practical training development/delivery experience, preferably in SaaS or other software fields
• Degree in a relevant technical field (e.g., Information Technology, Computer Science)
• Experience in conducting classroom training for technology products and services
• Foundational knowledge of core technologies such as data networking architectures, physical network components, monitoring
• Knowledge of SL1 or competitors (e.g., Datadog, Dynatrace, LogicMonitor, OpsRamp, SolarWinds)
• Experience working with Reprise or other demo management tools
• Experience working with metrics to assess training programs to make data-driven decisions and continuously iterate to improve all programs
• Strong verbal communication and technical writing skills combined with a high level of demonstrated project management acumen
• Ability to adapt content to best meet the situational and personal needs of each audience
• Ability to comprehend complex ideas and processes, and explain those ideas and processes in simple, easy-to-understand language.
• Experience in researching and analyzing product differentiators and value propositions to assess optimal sales training methodology
• Established and substantiated expertise in multiple training design techniques
• Understanding of the software development lifecycle
• Strong experience managing virtual delivery on multiple platforms (Microsoft Teams, Zoom, Adobe Connect, Webex)
• Experience building and managing assessments using Qualtrics or a similar survey solution
• Experience working with Microsoft PowerPoint, Prezi, and other presentation software
• Expertise in various LMS systems preferred. Experience working with Litmos is a plus
• Certification such as CTT+ (Certified Technical Trainer) is a plus

Benefits & Perks

• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energise.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

About ScienceLogic

ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.

www.sciencelogic.com