Technical IT Support Specialist, Associate

DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. With over 3,200 employees dedicated to the idea that “Your Mission is Our Passion,” DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.

Responsibilities

• Responsible for gathering, analyzing, and composing technical information.
• Responsible for translating technical information into clear, readable documents to be used by technical and non-technical personnel.
• May require lifting hardware up to 40 lbs.
• Ability to work alone and in a team environment.
• Requires the ability to move computer equipment from building to building.
• Must have Excellent Customer Service and Time Management Skills.
• Other duties as assigned

Requirements:

• High school degree, or an equivalent combination of education and professional experience, and appropriate technical certifications with at least two (2) years of relevant work experience
  
• Hold one or more of the following certifications (or current equivalent) or obtain within 6 months of hire:
• Foundation Certificate in IT Service Management (ITIL) v3 or higher
• MTA: Microsoft Technology Associate
• MCSA: Microsoft Certified Solutions Associate
• MSCE: Microsoft Certified Solutions Expert
• Apple Certified Associate – Mac Integration Basics (current or current -1 version)
• Apple Certified Support Professional (current or current -1 version)
• CompTIA A+ Certified Professional
• CompTIA Network+ Certified Professional
• CompTIA Security+ Certified Professional
• Jamf Certified Tec
• Jamf Certified Expert
• Ability to obtain and maintain a Public Trust

Desired Qualifications:

• Familiarity with MDT (Microsoft Deployment Tool).
• Experience with BigFix Operating System Deployment (OSD).
• Symantec Ghost Imaging.
• Organizational skills – inventory management.
• Familiarity with Sunflower, Remedy, and other Asset Management Tools.
• Ability to communicate with executive-level staff.
• Basic troubleshooting skills.
• Ability to work in a high-stress, fast-paced environment.
• Teamwork – the willingness to support the team to the end result of meeting the client's needs.

Benefits:

DLH Corp offers our employees an excellent benefits package including - Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, short and long-term disability, flexible spending accounts, parental leave, legal services and more. We want our employees to save for their future, therefore we offer a 401(k) Retirement Plan, which includes a matching component. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-Learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.