Technical Lead, Support operations- JSON

What You’ll Do

● Customer Communication

o Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questions

o Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed

● Troubleshooting Skills 

o Troubleshooting of customer reported incidents and system alerts in the areas of JSON domain expertise

o Identify, debug and troubleshoot break fix issues for quick resolution

o Provide technical analysis for incidents, resolution, and root cause analysis for the incidents

o Respond and resolve issues within agreed service levels

● Collaboration & Knowledge Sharing

o Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures

o Mentor and train other team members with tech solutions

WHAT YOU BRING

o 7-10 years hands-on experience in managing JSON

o Extensive hands-on experience in debugging issues with JSON

o Familiar with dynamic arrays, linked lists, stacks, queues, binary search, hash maps, merge sort, and other concepts

o Ensure smooth functioning of network infrastructure operations by troubleshooting issues

o Ability to debug JSON API code and provide recommendations for smooth infrastructure operation.

o Strong understanding of algorithms and data structures

o Experience in troubleshooting and debugging applications

o Ability to write, read, interpret & troubleshoot data models such as JSON, and XML

o Understand the structure of JSON objects and ensure data integrity

o Identify common JSON import errors, such as parse errors, format issues, or missing data errors

o Troubleshooting methods: Being able to use specific troubleshooting methods for each type of error

o Using parsing libraries and validators: Being able to use parsing libraries and validators for advanced JSON troubleshooting

o Handle API requests properly

o Converting CSV to JSON

o validate payloads against an expected schema to identify deviations

o update parsing logic to handle new structures

o work with data providers to ensure data conforms to the expected

o log and monitor issues to catch any future occurrences

Preferred skills and qualifications

o Strong experience with XML Schemas (XSDs)

o Strong experience with XML modeling tools like XMLSpy

o Knowledge with logical modeling principles

o Experience with logical modeling tools (e.g. Erwin)

o Experience using SQL data manipulation (preferable in Oracle/SQL Developer);

o Understanding of coding and development principles and practices