Technical Learning Specialist

We’re seeking a Technical Learning Specialist to help upskill our Product Support team in handling complex technical customer queries. As Figma continues to grow and ship more advanced developer-focused and AI-driven features this newly created role will be critical in developing and delivering training programs that empower our Product Support Specialists to tackle technical issues with confidence and accuracy.

You’ll design and facilitate learning materials collaborate with cross-functional teams and analyze training impact to ensure our teams are well-prepared for a range of technical challenges — from navigating APIs and AI-powered tools to supporting the unique needs of our largest Enterprise customers. You’ll work in a fast-paced agile environment where innovation is valued and encouraged leveraging AI technology for both efficiency and creativity. You’ll also have the space to be creative in delivering impactful learning opportunities for our audiences. Ultimately you’ll help ensure Figma’s customers receive the support they need.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Create high-value learning programs to empower Product Support Specialists in handling complex and technical customer queries especially around developer-focused features like Dev Mode Figma Make REST APIs and future developer-oriented Figma product offerings

• Leverage AI to move faster in building training programs and developing simulation or practice environments that support real-world application of learning content

• Partner with internal knowledge management teams to document processes products and feature updates and to build a well-rounded enablement strategy that ensures Specialists are informed and equipped to resolve customer questions

• Assess training needs and knowledge gaps through close collaboration with Support teams and managers to understand (and replicate) where customers are getting stuck and where Support can help unblock them

• Analyze training effectiveness through business-focused metrics such as speed quality and customer satisfaction

We'd love to hear from you if you have:

• 3+ years of experience in a training role with experience authoring delivering and/or facilitating training on technical or SaaS products

• Knowledge of best practices in instructional design and adult learning theory as well as experience implementing them using AI or other emerging technologies

• Experience prioritizing competing requests and navigating ambiguity to achieve strong outcomes

• Ability to manage constantly evolving projects while providing clarity and vision to key stakeholders

• Desire to collaborate effectively and identify the most impactful ways to serve your audiences

While not required it’s an added plus if you also have:

• Experience in building and deploying training for a technical SaaS product

• Familiarity with Figma products

• Experience working in fast-paced support environments

• Exposure to working at a global scale

• Track record of developing unique assessment strategies to identify knowledge gaps and opportunities

• Skilled in delivering high-quality training workshops to professional technical professionals

At Figma one of our values is Grow as you go. We believe in hiring smart curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

If based in Figma’s San Francisco or New York hub offices this role has the annual base salary range stated below.

Job level and actual compensation will be decided based on factors including but not limited to individual qualifications objectively assessed during the interview process (including skills and prior relevant experience potential impact and scope of role) market demands and specific work location. The listed range is a guideline and the range for this role may be modified. For roles that are available to be filled remotely the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.

Figma offers equity to employees as well a competitive package of additional benefits including health dental & vision retirement with company contribution parental leave & reproductive or family planning support mental health & wellness benefits generous PTO company recharge days a learning & development stipend a work from home stipend and cell phone reimbursement.  Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.

Annual Base Salary Range (SF/NY Hub):

$122000—$215000 USD