Technical Product Expert

Company Description

TOMRA was founded in 1972 in Norway and is one of the leading providers of reverse vending automation for food and beverage retailers and an innovator in the field of circular economy and clean loop recycling. Through our reverse vending systems, we help protect the planet by minimizing plastic pollution and waste. Today, we operate in more than 80 markets worldwide and continue to grow by introducing deposit laws in various countries.

TOMRA Collection Poland is in the middle of the start-up phase and is growing fast.
This is the reason, we are looking for a full-time colleague, based in Warsaw, who can start asap as

Technical Product Expert
in a fast growing company with start-up flair

Job Description

Responsibilities:

• Take responsibility for the technical performance of Reverse Vending Systems (RVS).
• Being ambassador between customer requests related to digital integration and API solutions. Programming skills are not required but welcome.
• Ensure service technicians meet quality standards and maintain a high skill level through training and support.
• Manage the RVS install base, monitoring performance and reliability.
• Define technical standards while also being hands-on with repairs and installations.
• Collaborate within a network of technical product experts, contributing knowledge and expertise to projects across the Business Unit.
• Provide 2nd and 3rd-level technical support to technicians and customers.
• Participate in projects that enhance the Business Unit’s success.
• Act as a professional representative of TOMRA to customers, embodying our values and commitment to quality.

Qualifications

Requirements:

• A degree or equivalent education in electromechanics, electrical engineering, or mechatronics.
• Strong mechanical skills for machine installations and good knowledge of electrical systems.
• IT skills, setting up network system.
• Experience with computer operating systems, IT networks, and MS Office applications (especially Excel).
• Previous field service experience is an advantage.
• Analytical and structured problem-solving abilities.
• Team leading experience is an advantage.
• SEP G1 certification (Polish Electricians Association certification - Inspection and Operation up to 1 kV).
• Driving license class B and willingness to travel across Poland.
• Fluent Polish and very good English communication skills (ability to read technical documentation in English).
• We are looking for an enthusiastic, open, and communicative professional who enjoys solving challenges, working with customers, and maintaining high standards in technical service - a person who thrives in a dynamic environment and approaches tasks with loyalty and responsibility.

Additional Information

Our benefits:

• An exciting responsible position in a growing and secure company in a friendly atmosphere with a "you" culture.
• Replacement contract with possibility for an undefined period.
• Option for private health insurance, co-financing sport card, benefit platform. 
• E-Learning platform, employee referral program. 
• Flat hierarchies and open-door policy in a future-oriented industry
• "Leading the resource revolution" - together at TOMRA we are working to create a sustainable future - become part of it!