Technical Product Specialist Program Manager

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Responsibilities:

• Identify the knowledge and skills necessary for Product Specialists to enable, coach, and consult our customers to drive adoption and value realization on the Dynatrace platform.
• Design, develop, and maintain a robust onboarding and continuous enablement program to ensure the global product specialist team has the necessary knowledge and skills to achieve their goals successfully.
• Measure and drive consistency, productivity, and the efficiency of processes, training, and tools used by the global product specialists’ teams and implement recommendations for continuous improvement across these areas.
• Develop, update, and maintain coaching session curriculum, chat policies, procedures, and best practices.
• Manage and develop current and future programs and initiatives delivered by product specialists for customer enablement.
• Provide project leadership to implement new software solutions, train the team on new technologies, and drive solutions adoption.
• Build relationships with key business stakeholders and establish ongoing cross-functional collaboration with the broader Product Management, Customer Support, and other teams across Dynatrace.
• Coordinate and action technical SME resources for program development and delivery.  

Requirements:

• Bachelor’s degree or equivalent experience in Computer Science or similar field
• 5+ years of technical consulting or relevant work experience
• 4+ years relevant working experience working across technical support or delivery organizations supporting scalable processes and procedures, preferably within SaaS organizations.
• 2+ years of management, team lead, or other relevant experience.
• Experience in building and executing technical training and enablement programs.
• Strong communication, facilitation, and presentation skills.
• Ability to execute under swift deadlines (must love moving fast and being flexible).
• Demonstrated ability to establish and manage project priorities and timelines to achieve results.
• Experience working with and supporting global teams, preferably in a SaaS organization.
• Excellent verbal and written communication skills.
• Strong analytical skills and technical capabilities.
• Ability to create high-quality content independently.
• Ability to embrace new challenges with confidence, curiosity, and an open mind.