Technical Product Specialist - Spanish Speaking (US only)

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Responsibilities

• Respond to product inquiries and provide assistance to customers via chat (primary), email, web conference, and phone. 
• Provide customers “micro consulting” engagements with their deployment, configuration, problem triage, and troubleshooting of Dynatrace’s software intelligence platform in order to get the most value and return on their Dynatrace investment. 
• Identify potential growth and retention opportunities within customer chat conversations. 
• Triage, diagnose, and provide solutions to complex configuration issues with Dynatrace solutions. 
• Chat focused: 50% 

Requirements

• Education: Bachelors degree in Computer Science, Information Technology, or equivalent work experience 
• Work experience: 3+ Years. 
• Familiar with one or more of the following technologies: 
• Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc. 
• Web and application server technologies such as Apache, IIS, WebSphere, WebLogic and JBoss 
• Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax 
• Mobile application technologies such as iOS, Android Webkit. 
• Familiar with networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP. 
• Familiar with database design, SQL, and data access practices and concepts. 
• Exceptional corporate presentation and relationship-building skills with technical and non-technical audiences. 
• Must have exceptional English written and verbal communications skills.  Additional language skills with Portuguese and/or Spanish.
• Must be located in the U.S.

Dynatrace Benefits

• Competitive compensation and benefits (annual fitness reimbursement, online therapy program, employee discounts, etc.)
• Access to 155K personal & professional development courses through Udemy for Business 
• Regus flexible office space membership
• Yearly Volunteer Time Off hours
• Monthly virtual office stipend 
• Open door to various Employee Resource Groups
• Opportunity to work for an award-winning, 11x magic quadrant leading company
• Continued education assistance and more