Technical Product & Training Manager

Position Summary: The Technical Manager, Products & Training provides detailed, product training for external customers, including system integrators, distributors, and makes recommendations for content improvements and implementation. This position also provides internal training to new hires and assists in training for technical support team staff.
Responsibilities:

• Devise an internal and external training program according to EMEA organizational requirements and needs.
• Prepare training material in cooperation with product and technical experts’ company wide.
• Produce training schedules and classroom agendas in alignment with Kramer Sales team.
• Onboard all new business partners on a consistent, cyclical basis, between individual and group sessions (i.e., Kramer Roadshows).
• Coordinate, arrange, and deliver on-site, off-site, and virtual training to external customers.
• Disseminate all NPI in the EMEA region and incorporate into appropriate training cycles.
• Continuously learn, understand, and become a subject-matter expert on Kramer Products.
• Give inputs and make product recommendations to HQ Product Management Team, as needed.
• Collaborate with Sales Enablement HQ to execute global sales initiatives at the EMEA regional level.
• Keep and report data on completed courses, encountered challenges, and determine overall effectiveness of programs to make suggestion for improvements.
• Lead EMEA regional training activities to increase knowledge and product performances.
• Performs other related duties, as assigned.

Qualifications:

• Previous ProAV experience is a must.
• Bachelor’s degree, required. Degree in engineering/ science or education, preferred.
• At least three years’ experience in Technology or Pro AV in a technical role.
• CTS certification or similar, preferred.
• Ability to consistently prioritize multiple, competing, high-priority tasks and responsibilities.
• Strong written and verbal communication skills, coupled with developed interpersonal skills.
• Resourceful and proactive, with ability to multi-task in a multi-cultural environment.
• Strong knowledge of Microsoft Office (PowerPoint, Excel, Word).