Technical Program Manager, Third Party Data Centre Operations

Minimum qualifications:

• Bachelor's degree in a technical field, or equivalent practical experience.
  
• 5 years of experience in program management.
  
• Experience in managing critical facility infrastructure incidents.
• Technical experience in two or more of the following areas: data center infrastructure, operating systems, networking, security, system administration, or service management.

Preferred qualifications:

• Master's degree in Mechanical, Electrical, or a related Engineering field.
• 5 years of experience managing cross-functional or cross-team projects.
• Experience with designing, configuring, and troubleshooting BMS and SCADA systems using software like FactoryTalk and Ignition.
• Experience in troubleshooting and performing root cause analysis or corrective action for BMS and EPMS related issues.

About the job

A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you'll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You'll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

Our goal is to build a Google that looks like the world around us - and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

This role requires an understanding of data center infrastructure, technical project management, with a controls engineering background. You will be responsible for ensuring the reliable operation of critical systems within third-party data centers, responding to incidents, leading improvement projects, and contributing to operational excellence.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Lead technical projects, such as those involving Building Management Systems (BMS) and Electrical Power Monitoring Systems (EPMS). This includes developing project scope, schedule, budget, and resource allocation, as well as managing project execution to ensure timely delivery and quality.
• Respond to and resolve incidents related to critical infrastructure, including BMS and EPMS systems. This may involve troubleshooting, coordinating with vendors, and implementing preventative measures.
• Collect and analyze operational data, including incident reports and system performance metrics, to identify trends and drive process improvements. Develop dashboards and visualizations to monitor system health, identify optimization opportunities, and make data-backed recommendations to enhance operational efficiency.