Technical Sales Specialist - San Francisco, CA

Overview

The Technical Sales Specialist will be responsible for developing new business opportunities and furthering the adoption of Refeyn’s technology.  This role will engage with clients and work consultatively to present our solutions to the life science community.

The position will work as part of a regional team who will support customers by demonstrating expert knowledge of both the applications and technology.  The TSS will be accountable for delivering orders and revenue growth in line with agreed targets, and for building and maintaining customer relationships within a defined territory to generate recurring business.

This position will report to the U.S. Sales Director. 

Responsibilities

• Selling/promoting Refeyn’s products/solutions across customer groups in Academia and Industry
• Meet or exceed the sales target assigned by the Regional Sales Manager
• Create and drive new business opportunities through the sales funnel with lead nurturing and accurate opportunity forecasting on Salesforce
• Identify new prospects and establish business relationships with new potential customers
• Manage and build strong customer relationships for long term partnership
• Build up strong networks within relevant academic and industrial circles
• Assess and analyse customer needs, respond to customer enquiries, and suggest products and services as appropriate.
• Understand customer applications, workflows, and pain points/bottlenecks and determine if/where our technology fits.
• Identify key decision makers and understand their purchasing process.
• Actively drive newly launched innovative products and services into the marketplace and proactively follow up on the successful implementation of the technology
• Routine follow-up with existing customer base to touch base on activities and review needs. (e.g. upgrades, consumable needs etc.)
• Lead price and contract negotiations with prospective customers.
• Work closely with other departments (Marketing, Product Management, Applications, Service) in order to provide customers with full technical information and support
• Utilise all available sales tools to maximise sales efficiency (Salesforce, LinkedIn etc.)
• Support the Regional Sales Manager with the development and implementation of territory plans
• Drive sales and promotional activities such as conferences and customer workshops, and generate leads and prospects for Refeyn’s products
• Prepare quarterly forecasts and maintain accurate opportunity information in our CRM

Travel within assigned territory to visit customers, attend conferences/workshops (50%)

Candidate Requirements

• Outstanding English communication skills
• Ability to travel
• Experience communicating with different audiences and cross-functional teams
• Strong organizational and time management skills required
• Experienced sales specialist preferred
• Scientific background preferred

Qualifications

• Bachlor’s level or higher education preferred in Biochemistry, Molecular Biology or related subject with experience selling into the life science tools market

Knowledge and Experience (please specify basic, advanced or expert)

• Experience selling scientific capital equipment/analytical instruments to the R&D and GMP
• Gone through a minimum of three planning cycles for their market or customer groups
• Knows the ropes of creating and executing on tactical sales plans
• Has owned and consistently achieved/exceeded targets
• Demonstrable experience of hunting and creating new business
• Has successfully pitched at key stakeholder level
• Has successfully led negotiations with key accounts
• An established network of customers in the life science market or customer groups preferrable
• English communication skills essential
• A natural and confident communicator with experience of communicating to different audiences and cross-functional teams (e.g. key customers, Sales Operations, R&D, Product Management, Applications, Service & Support)
• Strong organizational and time management skills required
• Experience of working remotely and autonomously essential
• Hands-on experience with a variety of bioanalytical techniques

Driver’s license required with personal vehicle access

Additional Requirements 

• Right to work in USA
• Passport holder and ability to travel 
• Car/driver’s licence with relevant insurance
• Travel: Moderate

Benefits:

Competitive salary proportionate to experience, Company contribution to 401(k), 25 days' PTO, plus selected holidays (New Years' Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Day, Day After Christmas), medical, dental, vision, wellbeing reimbursement plus other voluntary benefits.  

Refeyn is committed to being an equal opportunities employer. We are working hard to create a safe and empowering environment for all, and firmly believe that there is great strength in building teams with different voices, experiences, perspectives and backgrounds. We welcome applicants from all sections of society to join us on our mission to transform analytical workflows using the power of light.