Technical Sales Support

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Key Responsibilities

As a Technical Sales Support specialist, you will have a crucial part in ensuring magnificent execution of our product strategies. Your proficiency in meeting customer needs and implementing successful solutions will be of utmost importance. Specific responsibilities include:

• Collaborate closely with the sales team to provide technical expertise and support during customer engagements.
• Conduct product demonstrations and trainings to showcase the value and functionality of our products.
• Assist in the development of technical documentation, including user manuals, FAQs, and troubleshooting guides.
• Support clinical HLA labs by providing product and technical support before sales.
• Provide training to Channel partners, ICL customers, and secondary dealers.
• Develop relationships within key accounts which reflect favorably on HLA products. Provide and support current HLA Typing and Antibody technologies to customers.
• Analyze customer feedback to identify trends and provide insights for continuous product improvement.
• Support the launch of new products by providing technical input and ensuring readiness for market entry.
• Troubleshoot and resolve technical issues encountered by customers, working closely with engineering and support teams.

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