Technical Specialist I

JOB SUMMARY

Responsible for conducting diagnostic procedures to isolate equipment malfunctions and verify the cause(s) of the problem, assess the severity of hardware and software malfunctions and determine corrective action required to restore the system to operation.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.

Troubleshoot and repair equipment.

Verify the integrity of accessories and clean the equipment.

Configure equipment to customer specifications.

Install RAM, hard drives, video cards, CD-ROMs, and other peripherals.

Keep the tracking, inventory, and asset management databases up-to-date.

Set up, configure, and troubleshoot PCs/laptops and printers in a LAN environment.

Analyze, test and evaluate new products.

Maintain library of current BIOS, drivers and patches for supported equipment.

Support remote access for site users and laptop users.

Maintain call tracking and inventory databases.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Proficient in using Microsoft Windows and Microsoft Office products and applications (Outlook, Word, Excel, PowerPoint)
Skilled in installing, repairing and troubleshooting computer hardware and peripherals
Experience in installing software, applications, and patches
Experienced at repairing computer hardware including Windows-based PCs and Macintosh Apple platforms
Effective in working with users remotely
Effective communication skills to relate with end user, team members and support workers
Ability to ensure that all requests from user are logged and right procedures are followed
Ability to manage time and priorities effectively
Ability to work with little supervision
Committed to learn and relate technical concepts

Required Education
BA/BS in Information Technology, Computer Science, or related field or equivalent work experience

Required Related Work Experience and Number of Years
Computer Technician Service experience w/ desktop and networking applications- 1-2

Physical Requirements
Able to lift up to 50 lbs.

EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

IPC145 2024-44200 2024

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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