Technical Specialist I

Responsible for conducting diagnostic procedures to isolate equipment malfunctions and verify the cause(s) of the problem, assess the severity of hardware and software malfunctions and determine corrective action required to restore the system to operation.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Troubleshoot and repair equipment.
• Verify the integrity of accessories and clean the equipment.
• Configure equipment to customer specifications.
• Install RAM, hard drives, video cards, CD-ROMs, and other peripherals.
• Keep the tracking, inventory, and asset management databases up-to-date.
• Set up, configure, and troubleshoot PCs/laptops and printers in a LAN environment.
• Analyze, test and evaluate new products.
• Maintain library of current BIOS, drivers and patches for supported equipment.
• Support remote access for site users and laptop users.
• Maintain call tracking and inventory databases.

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Proficient in using Microsoft Windows and Microsoft Office products and applications (Outlook, Word, Excel, PowerPoint)
• Skilled in installing, repairing and troubleshooting computer hardware and peripherals
• Experience in installing software, applications, and patches
• Experienced at repairing computer hardware including Windows-based PCs and Macintosh Apple platforms
• Effective in working with users remotely
• Effective communication skills to relate with end user, team members and support workers
• Ability to ensure that all requests from user are logged and right procedures are followed
• Ability to manage time and priorities effectively
• Ability to work with little supervision
• Committed to learn and relate technical concepts

Required Education/Experience

BA/BS in Information Technology, Computer Science, or related field or equivalent work experience

Computer Technician Service experience w/ desktop and networking applications - 1-2

WORKING CONDITIONS

Office environment - Onsite

Physical Requirements

Able to lift up to 50 lbs.

IPC145 2025-45997 2025

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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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