Technical Support

IBM • IN Bangalore

Company

IBM

Location

IN Bangalore

Type

Full Time

Job Description

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities
Technical Support Professionals resolve issues impacting client business and play a key role in enhancing the client experience. They lead the problem resolution process through analysis and troubleshooting of billing account technical issues and problems with variety of complexity through deployment of solutions or workarounds to ensure the client satisfaction and minimize business impact.

They create and reuse knowledge assets and content to promote client self-sufficiency through digital solutions and improve effectiveness of the IBM teams. They coordinate and collaborate with Development Services and Field teams to ensure technical solutions are relevant timely and effective. They collaborate with Development to drive product quality functionality serviceability and usability improvements through intelligence gathered from case data and client feedback. They understand the client’s business impact and technical needs and act as their trusted advisor for successful utilization of IBM products & solutions.



Required Technical and Professional Expertise
  • Proficient with software installation & management using SMP/E.
  • Manage RACF.
  • Manage system and user catalogs.
  • Write manage & debug JCL scripts.
  • z/OS system utilities (eg. IEBCOPY IEBDG IEBGENER etc).
  • Setup & maintain z/OS USS (UNIX Systems Services).
  • Create update and debug Job Entry Subsystem (JES2) parameters and statements.
  • Manage storage using DFSMS.
  • Manage z/OS communications products – SNA (VTAM) & TCP/IP.


Preferred Technical and Professional Expertise

  • Basic or all of – IMS DB2 CICS MQS & SYSPLEX knowledge will be a big plus.
  • Basic understanding of IBM Mainframe/supported hardware (CECs HMCs DASDs etc).
  • Basic working knowledge of IBM z/VM OS.
  • Working knowledge of IBM zLinux OSes.
Apply Now

Date Posted

05/16/2024

Views

6

Back to Job Listings ❤️Add To Job List Company Info View Company Reviews
Positive
Subjectivity Score: 0.9

Similar Jobs

Temporary Welder - JUPITER ALUMINUM CORP.

Views in the last 30 days - 0

Read and interpret welding blueprints sketches and technical drawings to determine the welding process materials and welding sequence required

View Details

General Laborer - A&K Railroad Materials Inc

Views in the last 30 days - 0

Operate tools equipment and forklifts safely to support daily workflow You must be comfortable working outdoors in all weather conditions including he...

View Details

Welder - Toyota Industries

Views in the last 30 days - 0

Knowledge of how to use welding machinery hand tools and various shop tool In this role will fabricate and repair metal equipment parts and other

View Details

Welder - HarbisonWalker International

Views in the last 30 days - 0

Responsible for all welding duties throughout the shop utilizing types of welders including but not limited to MIG welders arc welders and plasma cutt...

View Details

Electrical Field Service Technician/Engineer - Up to 15K Sign-on Bonus based on Relevant Experience - Linde

Views in the last 30 days - 0

Candidate must have experience with Electrical industrial maintenance as a field service engineerrepresentativetechnician electrician power distributi...

View Details

BC/BE Endocrinologist Opportunities - Elizabethtown, Louisville and Corbin, KY and Southern IN - Baptist Health Medical Group

Views in the last 30 days - 0

View Details