Technical Support Advisor - Vast

Company Description

UFG, Inc.

Technical Support Advisor - Vast

If you are looking for an opportunity to thrive and build a rewarding career with an industry-leading company – this is your chance to join us at United Franchise Group and Vast. UFG is the umbrella company to a successful group of the world’s largest franchise systems. Our franchised concepts specialize in personalized business services including signs, promotional products, retail food, co-works and business brokerage. With nearly 40 years in the franchising industry and more than 1600 franchisees throughout the world, UFG offers unprecedented leadership and solid business opportunities for entrepreneurs.

Vast Network is a leading entity in facilitating shared space and opportunities globally. With a commitment to empowering entrepreneurs and fostering business growth, our network specializes in facilitating various business transactions across industries and sizes. Vast Network boasts a wide-reaching presence with numerous offices and spaces worldwide, continually expanding month by month.

Top Five Reasons YOU Should Work at United Franchise Group

1. We encourage and help people become successful entrepreneurs to enhance their lives and the communities around them.
2. Our team consists of people who are zealous about growing personally and professionally.
3. We are made up of positive, enthusiastic, and passionate people who work hard and play hard.
4. We are a family owned company that functions like a family, quirks and all!
5. It’s our mission to provide the best customer service to our franchisees across the globe. When they are successful, we are successful!

Job Description

The Vast Network corporate team is seeking a dedicated individual to join our team as a Technical Support Advisor. As part of our team, you will play a crucial role in providing technical assistance and support to our network of franchisees and office managers. This is a full-time office position based in West Palm Beach, FL.

Key Responsibilities:

•  Franchisee Support: Act as the primary point of contact for our franchise network agents, providing assistance and solutions for technical issues, particularly related to our WMS system.
•  Troubleshooting: Identify and resolve technical issues by offering clear instructions, troubleshooting steps, and escalating issues when necessary.
•  Documentation: Maintain accurate records of support requests, troubleshooting steps, and resolutions to facilitate transparency and continuous improvement.
•  Data Integrity: Ensure data integrity through regular checks, validations, and resolving any database inconsistencies or errors.
•  Training: Develop and deliver training materials to enhance agents' understanding and utilization of our WMS system and other relevant technologies.
•  Feedback Loop: Gather and convey agent feedback and recurring issues to our product development team to improve our WMS system continuously.
•  Quality Assurance: Uphold service standards by delivering high-quality support, clear communication, and timely solutions.

Qualifications

• Associate Diploma or equivalent from a two-year college or technical school; or two to four years of related experience and/or training; or equivalent combination of education and experience.
• Proven experience in technical support, help desk, or a similar customer service role.
• Familiarity with CRM systems, Office365, and general tech troubleshooting.
• Strong problem-solving skills and adaptability to various technical environments.
• Excellent interpersonal and communication skills to provide clear and effective guidance.
• Patience, empathy, and a customer-centric mindset in handling agent inquiries.
• Ability to work independently, prioritize tasks, and meet service level agreements.
• Proficiency in Outlook, Active Directory, Exchange, and Office365 Administration (MS-102 Certification recommended).

Additional Information

If the thought of making a difference excites you and would like to bring and put into action your talents and entrepreneurial spirit to an organization that will inspire you to reach your true potential – we may be the perfect fit for you. 

Once you become part of our amazing team of winners you’ll enjoy:

• Competitive compensation
• Comprehensive training to hone your skills at our headquarters
• Travel opportunities
• Medical, Dental, Vision, and Life insurance coverage
• Short- and Long-term disability insurance
• Generous time off and paid holidays
• 401(k) plan with company match
• Social gatherings and team building activities
• Leadership workshops for personal development
• Recognition for our top performers
• Philanthropy – a chance to give back to the community

Join us at United Franchise Group – a global leader for entrepreneurs!

Apply today!

All your information will be kept confidential according to EEO guidelines.