Technical Support Digital Products

Eaton's Corporate Sector division is currently seeking a Technical Support Digital Products.

What you'll do:

Resposable to provide pre-sale and post-sale technical support for Digital Products. The position includes assisting customers with product selection, troubleshooting, and application assistance.

A. Provide technical assistance for Eaton's digital products
B. Develop, modify and troubleshoot digital products.
C. Support configuration requests, GUI navigation, password issues, alarm management, and basic functionality of products.
D. Understand and identify issues associated with software and products to find the right support resources internally and externally to Eaton.
E. Manage daily phone, chat, and email activity.

F. Effectively communicate product value proposition and product line strategies.
G. Make recommendations for product enhancements.
H. Generate sales leads for the field sales organization.
I. Participate in the development and maintenance of product support resources.
J. Participate on teams to enhance team performance and drive process improvement.

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Qualifications:

• Bachelor's Degree in business or engineering from an accredited institution required.
• Minimum 3 years' experience working with small to large projects in the electrical industry, either in project management, sales/quotations, or engineering"
• Remote Support experience
• English business and technical proficient

Skills:

• Technical knowledge
• Electrical Engineering / Service technician experience
• High Ability to speak, write, and read English - Fully bilingual
• Makes Decisions & Solves Problems
• Digital Mindset

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.