Technical Support Engineer

About Us

Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.

SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere - from the data center to the cloud, to the edge and beyond. SUSE puts the "open" back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow.

We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders.

Technical Support Engineer

Job Description

Job Requirements
The primary requirement is familiarity with Kubernetes and the entire cloud native ecosystem.
• Excellent communication skills, capable of comprehending customer issues clearly and promptly
• Strong critical thinking abilities, capable of independent problem-solving
• Proficient in sharing knowledge through writing technical documents and actively providing customers with valuable technical information (e.g., upcoming patches, technical news, etc.)
• Proactive attitude towards continuous self-learning and possessing a certain level of independent learning capability
• Enthusiasm for technology, able to grasp new technologies within the realm of cloud native.

Experience & Skills
• In-depth understanding about Linux Operation system (with experience on AppArmour/SELinux).
• Experience deploying and managing Rancher/Kubernetes/OpenShift clusters or cloud-hosted Kubernetes (e.g. Azure or Aliyun's Kubernetes Services, etc) at scale.
• Familiarity with multiple CNIs and CSIs.
• Experience in managing Container security with tools such as NeuVector, Aqua, Sysdig, Prisma Cloud is another big plus.
• Experience migrating legacy application workloads to Kubernetes or OpenShift.
• Experience developing application deployment workflows (CI/CD) with Kubernetes or OpenShift

Technical skills and competencies need to be balanced with strong communication skills - to build close and trust relationship with customers.

Personal Attributes
• Bachelor's degree or equivalent experience.
• Excellent verbal and written communication skills in English and Mandarin.
• Experience in troubleshooting in a technical environment.
• Excellent analytical and problem-solving skills.
• Extensive experience in relevant technologies and customer environments.
• Extensive experience in high-tech or software company
• CKA, CKAD, CKS certifications are a big plus
• Other relevant industry qualification is a plus.

Job
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What We Offer

We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.

SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind.

This is a compelling opportunity for the right person to join us as we continue to scale and prosper.

If you're a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!

We give you the freedom to be yourself. You will work in a global community of unique individuals - like you - with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.

Sounds like the right fit for you? Click A pply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community .

SUSE Values

• We are passionate about customers
• We are respectful and inclusive
• We are empowered and accountable
• We are trustworthy and act with integrity
• We are collaborative
• We are SUSE!