Technical Support Engineer

Eaton's Corporate Sector division is currently seeking a Technical Support Engineer.

What you'll do:

Provide technical support for the low voltage variable frequency drives (VFD) support team within the Technical Resource Center (TRC) . This position assists internal and external customers with product selection, application assistance, programming and troubleshooting of Eaton's VFD products. This position will assist customers through various channels including phone and email.
"A. Provide post sale and presale technical support for VFD's
B. Provide verbal and written technical support for internal and external customers
C. Effectively communicate product value proposition and product line strategies

D. Help the team meet KPI's (key performance indicators)
E. Ability to perform assigned duties in a team atmosphere while also having the ability to work independently
F. Ability to use internal software applications including MFgPro, C360 CRM, Access TRC call log, Enovia and Vista
G. Participate in the development and/or maintenance of product support resources (i.e. self-service knowledge base, application notes, catalogs)
H. Ability to work flexible hours to support emergency customer situations
#LI-KL1

Qualifications:

• Bachelor degree in a technical field necessary.
• Minimum customer interaction experience (3 years) on a remote support role
• English business and technical proficient

Skills:

• Automation technical knowledge (PLC's, HMI's and communication protocols)
• Strong listen, written and verbal communication skills
• High Ability to speak, write, and read English - Fully bilingual
• Drive for results
• Makes Decisions & Solves Problems
• Demonstrates a Collaborative Style
• Promotes and Champions Change
• Business Acumen
• Pursues personal development

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.