Technical Support Engineer - Automation

IDR is seeking aTechnical Support Engineerto join one of our top Tech clients inSan Diego, CA. This role offers an exciting opportunity to get your foot in the door with one of the largest digital technology organizations! If you're looking to get your foot in the door with one of the most innovative industry leaders...Apply today! Position Overview/Responsibilities for the Technical Support Engineer - Automation: The Technical Support Engineer provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. The Technical Support Engineer generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. Technical Support Engineers are responsible for managing and resolving the most challenging issues for the ServiceNow platform. This includes being the first point of escalation within the technical support department as well as providing regular communication updates to customers on the progress of their requests/cases. Top Skills: • Experience writing and debugging JavaScript Code or similar language • Working knowledge of object-oriented programming (Java and JavaScript) • Understanding of SQL and database concepts • Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON) • Understanding of remote administration via SSH, SNMP, WMI, PowerShell • Understanding of Networking concepts including TCP/IP, HTTP, concepts of firewall, load balancer and ports • Familiarity with VMware, AWS, Azure, Event Management Systems • Excellent troubleshooting skillsWhy IDR? • 25+ Years of Proven Industry Experience in 4 major markets • Employee Stock Ownership Program • Medical, Dental, Vision, and Life Insurance • ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row #LI-Onsite