Technical Support Engineer

Technical Support Engineers will assist Schneider Electric personnel and customers including electrical distributors, end users, original equipment manufacturers, consultants, and contractors with product selection, configuration and technical support for Schneider Electric Products

We also provide application and solutions support for Schneider Electric focused segments utilizing our vast product portfolio. Our goal is to ensure a high level of Customer Satisfaction.

Responsibilities

• Provide high level technical support to Schneider Electric's most valued customers and Field Service Engineers in North America.
• Diagnose and troubleshoot customer problems relating to Cooling systems.
• Work with Test & Evaluation, Platform Engineering, and Product Management teams to ensure the quality of Schneider Electric products.
• Document problems and help create knowledge articles to help technical support and field engineers identify and solve issues quickly.
• Implement solutions to problems associated with improper application and installation of Cooling systems or components.

Qualifications

Qualifications

We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

This job might be for you if you fit the following requirements

Has ability to troubleshoot Cooling equipment using schematic or block diagrams.

Has ability to define problem, collect data, establish facts, and draw valid conclusions for both electrical and customer issues.

Needs to have a strong grasp and understanding of a team environment.

Can participate well in proactive team efforts to achieve departmental and company goals.

Has ability to interpret business and technical procedures.

Has excellent communication skills and networking skills

Bachelor's degree in an Engineering field- Automation Engineering, Electrical Engineering or Electronic Engineering preferred.

Speak, read, and write English fluently

Prior experience (minimum 2-3 years) in a similar role (Preferred)

Schedule: Full-time
Req: 0098A3