Technical Support Engineer Trainees

Join our dynamic Technical Support team at Omilia, where we are dedicated to delivering exceptional support for our innovative Omilia Cloud Platform (OCP). As a leader in cutting-edge conversational Al and cloud-based solutions, we are committed to professional growth, team collaboration, and making a global impact.

• Issue Diagnosis and Resolution:

• Diagnose and resolve technical issues reported by users.
• Provide first and second-line support(247 shift rotation included).
• Collaborate with development and infrastructure teams for complex issues.
• Customer Interaction:
• Communicate with customers to understand their issues.
• Provide regular updates to customers on the status of their tickets.
• Ensure high levels of customer satisfaction.
• System Monitoring and Maintenance:
• Monitor the health and performance of the OCP Services.
• Perform routine checks and maintenance tasks.
• Implement automated monitoring solutions.
• Documentation and Reporting:
• Document issues, resolutions, and troubleshooting steps.
• Update the knowledge base with new findings.
• Generate reports on common issues and resolutions.
• Continuous Learning and Improvement:
• Stay updated with the latest technologies and best practices in cloud infrastructure and Omilia solution.
• Participate in training and development programs.
• Ensure that SLOs & SLIs are defined and maintained.
  Our Main Tech Stack:
  Operating Systems:
• Database Management:
• MySQL
• Oracle
• MS SQL Server
• Web and Application Servers:
• Apache HTTP Server
• Apache Tomcat
• Nginx
• Wildfly
• Networking:
• Basic Networking Knowledge (TCP/IP, HTTPS)
• Programming/Scripting Languages:
• Python
• Bash
• Help Desk Software:
• Jira
• Cloud Services:
• AWS (Amazon Web Services)
• Telephony Protocols:
• SIP (Session Initiation Protocol)
• VoIP (Voice over Internet Protocol)
• Monitoring Systems:
• Prometheus
• Grafana
• ELK Stack (Elasticsearch, Logstash, Kibana)
• Configuration Management Tools:
• Puppet
• Chef
• Salt
• Ansible(mainly)
• Containerization:
• Docker
• Swarm
• Kubernetes (k8s)
• Other Skills:
• System Administration (Installation, Configuration, Management, Optimization, Troubleshooting)
• Automation and Testing Tools Development
• Technical Documentation Development and Maintenance
• Customer Support and Liaison

• Fixed compensation;
• Long-term employment with the working days vacation;
• Development in professional growth (courses, training, etc);
• Being part of successful cutting-edge technology products that are making a global impact in the service industry;
• Proficient and fun-to-work-with colleagues;
• Apple gear.

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.