Technical Support Manager

About EVPassport:

EVPassport is the technological evolution of EV charging software and hardware for forward-thinking companies around the world who place high value on the satisfaction of their customers. Developed with a deep understanding of Enterprise SaaS, our team establishes solutions best fit your business needs.

We operate in the United States, Canada, and Mexico, and we offer a leading end-to-end EV Charging solution to enterprise businesses.

EVPassport is changing the EV Charging experience, and we want you to help build it. 

Your job opportunity:

At EVPassport, we invite you to embark on an exciting journey at the forefront of revolutionizing electric vehicle charging infrastructure. As we pave the way for sustainable transportation solutions, we are actively seeking a highly skilled and motivated Technical Support Manager to contribute their expertise to our dynamic and forward-thinking team.

As a Technical Support Manager you will be responsible for leading, managing and providing guidance on the day-to-day activities of the technical support engineering team. 
You will lead a team of Support Engineers with deep product knowledge that resolve customer technical issues (software/firmware/hardware). 

Location:

Poblenou, Barcelona. Hybrid work mode.

You will:

• Provide overall direction for the technical support team members.
• Assist direct reports in the attainment of individual goals.
• Develop a strategy, and offer a model for technical support across all offerings and solutions.
• Manage day to day operations to ensure requests are resolved in a timely and effective manner.
• Set KPIs for team members.
• Communicate with management from the sales, CSM, engineering, product solutions and support team when necessary to prioritize customer requests.

You have:

• Minimum 5 years previous experience in a similar role.
• Strong technical skills to diagnose and troubleshoot technical problems with products, services, or software.
• Excellent communication and interpersonal skills to interact and collaborate with technical support team members.
• Ability to manage a group of support engineers. 
• Ability to set goals and deadlines and to manage schedules and deadlines.
• Experience working in EVSE industry.
• Experience with Cloud Services is a plus. 
• Basic knowledge in programming (preferably Java/Spring).
• Knowledge in modern infrastructure (K8s, AWS, Linux, Mongo, PostgreSQL)
• An eye on continuous improvement.
• You are results driven.
• Fluency in English. 

Our Values: 

• Customer Obsessed
• Trust by Default
• Own the Outcome
• Growth Mindset
• Anything is Possible
• Practice Kindness

Our Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Hybrid working model (own your time)

Apply now if you thrive in an environment that grants you the autonomy to explore and build solutions.

For additional information on EVPassport, please visit https://www.evpassport.com/