Technical Support Professional

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities

• Diagnosing and resolving issues encountered by our customers
• Providing education and guidance on configuring and working with IBM StreamSets products to prevent problems before they occur
• Contributing to the end-to-end quality of the product by verifying fixes and advocating for improvements
• Working with the broader engineering team to deliver critical functionality necessary for the success of our customers.
• Coordinating and managing customer contact for critical product issues.
• Participating in an on-call support rotation which necessitates the need to work weekends on a shared and recurring basis with the team
• You are a great fit because you are:
• A problem solver
• Excited to wear many hats and learn new technologies
• Pragmatic and methodical
• A solid communicator and collaborator
• A great teammate
• Someone who favors execution over planning

Required Technical and Professional Expertise

You are a great fit because you are:

• A problem solver
• Excited to wear many hats and learn new technologies
• Pragmatic and methodical
• A solid communicator and collaborator
• A great teammate
• Someone who favors execution over planning

• Computer Science background or equivalent practical experience
• Linux administration skills
• JVM knowledge
• Programming/scripting with either Unix Shell scripts Python or Java
• Knowledge of networking concepts (TCP/IP DNS etc.) and the ability to troubleshoot complex networking issues in a Linux environment
• Setup/configuration/troubleshooting experience in three or more of the following areas:
  • Hadoop core HBase HIVE CDH HDP
  • Kafka and/or Spark
  • Major cloud platforms (Azure GCP and AWS)
  • Containers (Docker Kubernetes AWS EKS)
  • Practical implementation experience with authentication/authorization protocols (setup and configuration of Kerberos SAML LDAP and SSL)
  • Enterprise relational databases (Oracle MySQL PostGres SQL Server)
  • Snowflake
  • MongoDB

Preferred Technical and Professional Expertise

• Containers (Docker Kubernetes AWS EKS)
• Practical implementation experience with authentication/authorization protocols (setup and configuration of Kerberos SAML LDAP and SSL)
• Enterprise relational databases (Oracle MySQL PostGres SQL Server)
• Snowflake
• MongoDB