Technical Support Professional

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities
In this position you will provide first line IBM Db2 Analytics Accelerator for z/OS (IDAA) customer technical support for some of IBM’s largest global clients in banking insurance government and manufacturing. You will be the primary interface managing the support experience for these clients end to end. Using IBM’s Cognitive Support Platform (based on Salesforce) you will review and research customer technical issues and questions collect additional documentation troubleshoot and recreate as needed/available. You will provide the best resolutions for IDAA technical support cases working closely with other teams i.e. IDAA development Db2 for z/OS Db2 for LUW Linux Systems etc.

Required Technical and Professional Expertise
I/T Administration and/or Customer Support Experience
Hands on OS experience preferably Linux/Unix or z/OS
Aptitude to quickly learn and apply technology
Passion for problem solving
Strong English and communication skills

Preferred Technical and Professional Expertise
Hands on experience with database technology/experience as a DBA
Hands on experience with z/OS