Technical Support Professional

Introduction
You are Technical Support Professional who can work under your own direction towards agreed targets and goals have the ability to manage change and to work under stress. Should be curious to learn as demonstrated by his/her up-to-date technical knowledge. Should be a good team player and familiar with Agile methodologies and principles and/or have experience working in an Agile team. We seek an applicant who will thrive in an open dynamic flexible fun spirited collaborative environment; an individual who desires creative freedom and the opportunity to work in a high performing team.

Your Role and Responsibilities

• Provisioning / decommissioning support and security compliance for system resources for TSEThis role specializes in performing and enabling remote technical support of IBM software hardware and solutions.
• Provides technical support assistance to clients and/or IBM field support (SSRs) using problem determination/problem source identification skills.
• Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
• Communicates action plans to the client or IBM representative as appropriate.
• Recommends and implements new or improvements to existing technical support tools procedures and processes.
• May provide training for and mentor others on the team.
• Contributes to department attainment of organizational objectives and high client satisfaction.
• The employee focuses on individual/team objectives and development of professional effectiveness.

Required Technical and Professional Expertise

• Total 4+ Experience in Unix system administrator.
• Good Knowledge in Unix admin commands. Vi or other editor.
• Hands on experience in Shell Script DBA (Preferred DB2): DB2+Unix interface
• Good to have Basic SQL experience use of other Query tools.
• Experience in support teams working with tickets and SLAs for problem resolution
• English language proven spoken and written skills (written 100% speaking 80%)

Preferred Technical and Professional Expertise

• Experience with scrum/agile practices. Well versed with Agile ceremonies.